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moving data from unused area

Created: 26 Jan 2013 | 17 comments

Hi,

I'm wondering what exactly SSR2013 is doing when it's at 99% done and stalled seemingly forever at "Moving data from unused area?" There's no indication of how long this will take, and I'm just sitting here thinking of things to do. I can't really leave the system for any length of time because it might finish the crive copy at any moment. So I'm just stuck here grumbling. What I can't understand is what data there is in an unused area. If it's unused, then why is the date important to me, and why do I have to wait interminably while it is moved? Why can't there be some kind of progress indicator so I can know where I am in the process?

GaryK

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Markus Koestler's picture

Let me escalate this to support for you !

 

*** Please mark thread as solved if you consider this to have answered your question(s) ***

nojochxaman@yahoo.com's picture

Hi,

Today Im experiencing the same issue. I just get information about it at:

https://www-secure.symantec.com/connect/forums/how...

Hope help you to get an idea of aproximate time required.

Regards.

Gary Karasik's picture

Thanks for taking time to rsepond, but the posting to which you refer is not useful in the context of my question. I already know how long 60gb takes to copy. When I'm seeing the "copying data from unused area" the 60gb  has already copied.

GaryK

Markus Koestler's picture

Do you have the chance to open a support ticket for this ?

*** Please mark thread as solved if you consider this to have answered your question(s) ***

Gary Karasik's picture

Hi, Marcus,

Yes I did post a ticket. It got the response I expected.

GaryK

TRaj's picture

Can we have the ticket number ?

We are requesting you to mark the forums as Solution , so that is makes easier for the viewer to search and refer the posts with "Solutions"

Gary Karasik's picture

Sorry. It's been several weeks. and I no longer have a record of it.

 

 

Markus Koestler's picture

So is this issue solved now from your point of view ?

*** Please mark thread as solved if you consider this to have answered your question(s) ***

Gary Karasik's picture

Considering that there's been no useful information provided by anyone about a resolution, I'd have to say no, i don't consider that there's been a solution provided.

Have I missed something?.

Why the pressure to mark it solved?

GaryK

TRaj's picture

Where are recovery points stored / what are you restoring to / NIC settings / switch settings etc etc...

We are requesting you to mark the forums as Solution , so that is makes easier for the viewer to search and refer the posts with "Solutions"

Gary Karasik's picture

This is a direct disk-to-disk copy between similar disks within the same server, so your questions do not apply.

GaryK

TRaj's picture

To your query : Why the pressure to mark it solved?

From the support prospective we have around four thousand - Threads  Seventeen thousand - Comments and only   around eight hundred - marked as Solved. Though many threads are answered and resolved , but are not marked as solved.

The only reason we say mark the thread as solved , so that it is easy for the technicians to answer the queries of open threads and analyse the threads quickly.

We are sorry if you found it to be pressured to mark the thread as Solved. 

You can take your time to discuss the forum. I would like to finish the job , I have started and not leave it half done.

 

We are requesting you to mark the forums as Solution , so that is makes easier for the viewer to search and refer the posts with "Solutions"

Gary Karasik's picture

There's no evidence anyone ever seriously tried to solve this; "half-done" implies some effort. In this case it  is giving the Symantec technicians far more credit than they deserve.

GaryK

peterjc's picture

was this ever resolved i am having the same issue 1 hr to copy and reach 99% 4 hours now waiting for the last percent to be done, does it ever get there?

Gary Karasik's picture

I had one disk copy where it eventually ended after about an hour. I had another where it did not ever end. In that particular circumstance, I cancelled the copy, set Chkdsk on reboot and rebooted the server. I then reinstalled SSR. After this the drive copied fine, and I have not seen the "Moving date from unused area" since.

I think partly there's a diction problem here. I think we're watching a hung process, and the label is mind-boggling. Why are we waiting for data from an unused area to be copied in the first place? If it's from an unused area, why do we need it copied? Why is there even data in an unused area?

GaryK

Bogey14's picture

Has anyone found a resolution to this yet?  Had the same problem this weekend.  I haven't been able to find a solution.  Trying to copy a hard drive, made a backup first to a second drive and all went well.  Then tried to copy the drive, 140gb off a ssd and took about 12 minutes to get to 99% and "Moving data from unused area".  2 hours later i gave up tried to cancel the oeration and  it said it was trying to cancel, but I noticed if I hide the prgress window, and then reopened it it still said it was trying to Move data from unused area.  After calling Symantic Support and being transfered 5 times, I found out that the 60 trial of SSR2013 is not only a time limited trial but also a funtion limited trial.  I don't know if this is just what I was told or if everyone else above that has experienced the same issue was also testing the trial version.  

Win 8 Pro 64 If it's helpful.

 

Gary Karasik's picture

Not only is there no resolution, there isn't even a serious attempt to grapple with the problem. There forums are pretty nearly useless.

GaryK