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Is MR1 valid only to platinum support? How about basic?

Created: 28 Jan 2008 • Updated: 23 May 2010 | 5 comments

I have a basic support Contact ID number, how can i obtain MR1 release for SEP 11?
I do have problems on my drive C:'s excessive space usage of SEP11. Need help.
Dell

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GrahamA's picture
Every SEP customer is entitled to and should consider upgrading to MR1.
 
Do you have a serial number that came with the purchase of your product and support contract? If so, you can go to https://fileconnect.symantec.com, enter your serial number and download MR1 direct.

GrahamA Product Management, Symantec Security Solutions

austria's picture
@Graham:
 
Also on German version ? - Today its the 29th Jan but there only English version at our Fileconnect. German Version from 29th Juli 2007 !! Launch of German MR1 still 24 th Jan ? or German starts with MR2 :smileywink:
GrahamA's picture
A German version of MR1 will be released soon. The localisation for this version is currently due to complete by end of Jan, then it should appear on Fileconnect a few days later.

GrahamA Product Management, Symantec Security Solutions

garag's picture
I have a serial number that came with the purchase of product / so, i  go to https://fileconnect.symantec.com, enter my serial number and see only Antivirus corp 10.2 and 10.1. not endprotect . can y help me ?
 
GrahamA's picture
You could call Customer Care for assistance:

GrahamA Product Management, Symantec Security Solutions