How did you update the clients?  Through the SEPM console or through another method?   This sounds like an issue we've seen with earlier versions and a problem with multiple data records for a single system.

I have tried 3 different ways of deploying the client with the same results.  First used SEPM Console to assign the new package to my groups and keep user settings.  Second i used the migration and deployment wizard to install the client and lastly I manually uninstalled the client and reinstalled.  All three methods produce the same result.  The client side shows a green dot but not in the managment console.  I started using endpoint at MR3 so there are not any other versions out there.  When I upgraded the console I followed the instructions line for line and everthing was successful.

Stanleyj, any luck in solving your problems?

I am about to upgrade to MR4 from MR3 and are reading all available threads on potential problems before I start.

i hve this issue as well.  all my clients show no green dot.  i cann't tell if they are updating or not.  it's been three days.  if i manually install the package i get a green dot.  also the monitor doesn't show some of the clients even at 11.04 but still on 11.03.  very fustrating.

Just an update on the green dot situation.  I sat on the phone with support yesterday for 2 and a half hours with no resolution to the problem.  The tech remoted into my server and worked on it and could not get the icons on the manager to show a managed green dot.  He tooks some of my logs and said he would contact me back after some senior engineers looked at it. So maybe when I hear back from him i will have some answers to post.  Just for some clarification my client side shields are showing green dots it is just the icons in the manager that are not.  But the wierd thing is every client shows accurate information and is updating properly.  Me and the tech did try a repair on the SEPM and a reinstall of a client.  No change.

Symantec - is this something that has already or will be fixed? I am planning on installing MR4 this week and would like to know if this is something that I can expect to have to deal with during the "upgrade".

I am planning to upgrade our servers to MR4. But waiting with the clients.

Does the problem with the "green dot" also exist in the combination SEPM MR4 / Clients MR3 ?

Best Regards,

Andreas

Guys, try to delete some (3-5) of your clients from the manager interface. Do they reconnect? Do they have green dots now?