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MR4MP2 - some clients connecting to liveupdate.symantecliveupdate.com

Updated: 13 Jul 2010 | 12 comments
SeanSavMan's picture
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Some of my clients are connecting to liveupdate.symantecliveupdate.com instead of connecting to my manager to get updates.
My Live update settings is set as follows:
Checked - use the default management server (recommended)
Checked - Use a LiveUpdate server
selected - Use the default Symantec LiveUpdate server.
See screenshot attached.
LliveUpdate.JPG

The manager has been online the whole time however it looks like some of my clients are connecting to liveupdate.symantecliveupdate.com instead of the manager.

Any thoughts?

Comments

Prachand's picture
22
Sep
2009
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The LU policy you , it shows

The LU policy that you ,have  shows that if the Cleint doesnot take update from the SEPM, there may be diffrent reasons for that , it will take the update from the Symantec server.

uncheck the option that says Use the default Symantec LU server

On the client, look in the registry under
HKEY_LOCAL_MACHINE\Software\Symantec\Symantec Endpoint Protection\LiveUpdate.
Check the settings for the following keys:
■ UseLiveUpdateServer
If this key is set to 1, the client uses an internal LiveUpdate server or Symantec
LiveUpdate directly.
■ UseManagementServer
If this key is set to 1, the client uses the management server.
■ UseMasterClient
If this key is set to 1, the client uses a group update provider.

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

sandip_sali's picture
22
Sep
2009
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MR4MP2 - clients connecting to liveupdate.symantecliveupdate

Hi,

       You have selected both the options the default managemeent server as well as the Symantec default live update server. In this scenario  if a client is not able to communicate with the SEPM server it will fetch its updates from the Symantec default live update server

Thanks & Regards Sandip C Sali

RickJDS's picture
22
Sep
2009
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Correct me if I'm wrong.  If

Correct me if I'm wrong.  If you have both options enabled (default management server and live update server), clients will try both servers to get updates and not going to the default management server first.  The following is from the help file:

If both options are enabled, clients try to retrieve updates from both sources. Typically, do not enable both options unless you have a specific reason. If the management server provides named update versions to clients, and the clients have previously downloaded the latest updates from a LiveUpdate server, the clients do not download and install the named (previous) versions.

Prachand's picture
22
Sep
2009
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You are right

You are right Rick

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008032011064948

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

Vikram Kumar-SAV to SEP's picture
22
Sep
2009
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 If you have both checked as

 If you have both checked as per default schedule the client will try connecting to internet every 4 hrs.

MitchNussbaum's picture
22
Sep
2009
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How do we keep mobile computers up-to-date?

We have a number of mobile computers that are connected part of the time to our hard-wired internal network, at other times to our network via VPN, and at other times to the Internet via various ISPs.  I am looking for the best way to configure updates so these computers get updated regardless of connection mode.

We are currently running SAV version 10.1.x, which allows to configure LiveUpdate to connect to the default server whenever the definitions are more than a few days old.  Under this arrangement, most clients update every day from their parent servers; but if a mobile computer is away from the network for a while, LiveUpdate kicks in to download updates.

Since SEP does not allow this option, I need to find another way to configure updates for computers that are on our internal network only part of the time.  What would be the preferred way to keep definitions current on these machines?

RickJDS's picture
22
Sep
2009
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Use a location based policy

Use a location based policy that will check to see if it cannot connect to a SEPM server, it will connect to a live update server:

Capture.JPG

Capture.JPG

MitchNussbaum's picture
22
Sep
2009
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Thanks!  I was thinking a

Thanks!  I was thinking a location-based policy might help, but I wasn't aware of the "cannot connect to Management Server" condition.  That's just what I need.

SeanSavMan's picture
12
Jan
2010
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Not able to run LiveUpdate Now

Problem: The option to run live update on the client is now disabled.
Please see screenshots attached.
Unchecked use live update server to prevent clients from connecting to liveupdate.symantec.com (default policy).

DLP.JPG

1dp.JPG2dp.JPG3dp.JPG4dp.JPGapl.JPG1ap.JPG2ap.JPG3ap.JPG4ap.JPG
LU.JPG

How does one manage to have "Use a Liveupdate server" selected as well as ” allow clients to manually launch liveupdate is selected/checked" when having two policies in place.
The issue is that in my default policy I must have "Use a Liveupdate server" unchecked in order to prevent my clients getting updates from liveupdate.symantec.com.
When you uncheck "Use a Liveupdate server", this disables “allow clients to manually launch liveupdate is selected/checked"  by default.

Vikram Kumar-SAV to SEP's picture
12
Jan
2010
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Since right ow you are on

Since right ow you are on default location and using default location.So Liveupdate button is disabled..
This button is only enabled when Use Liveupdate server ( 2nd option ) is checked and in advanced setting Allow clients to launch liveupdate is enabled. 

SeanSavMan's picture
12
Jan
2010
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Does not  help.

Does not  help.

Vikram Kumar-SAV to SEP's picture
12
Jan
2010
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 This cannot happen. The

 This cannot happen.
The Liveupdate botton is for downloading definitions from internet or Liveupdate adminitrator not SEPM.

So since your default policy says definitions will be downloaded from SEPM so liveupdate button is not enabled..
However when your clients switch location where SEPM is not there and second policy is applied that button will be enabled.