I don't have time to spend hours and hours "looking for things" - they need to send support persons and LONG TIME customers some sort of alert. I do have a job and must do it to keep getting checks.
It's like almost everything else - I don't even get notices of new releases and have to spend hours here to find out anything new.
Customer since about 1992, and I have to beg for info, search and dig and find out accidentally that there's a new release coming.
Not all IT people have the time to surf the web reading forums all day to get this info.
Symantec should have an email that goes out to customers telling them of new or upcoming releases.
I did beta testing for them for MANY MANY years, starting about 1992 up through the turn of the century, many dozens of products and releases from pcAnywhere to Norton Utilities to NAV to SAV to SAV CE to WinFAX to their defunct Win95 backup product, you name it, I was a beta tester, for a while probably among their most prolific.
Apparently I'm no longer on that list because I got too busy to do much testing.
I don't get alerts for beta tests, I don't get alerts for new releases or patches or fixes for SEP, instead I have to surf the web and get lucky to see this stuff, and it puts me behind doing the work I actually get paid to do...........what buys my food, pays for the house and keeps me in toys.
Other software I have I'm constantly getting notices of new releases, fixes, beta alerts, etc. RAXCO's PerfectDisk for example, I get constant email from them on that sort of thing. So I don't need to visit their web site unless I've gotten an update notice, etc. It's a good model for VERY busy IT people............