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MS Outlook can't sending or receiving email after installed SEP11

Updated: 21 May 2010 | 5 comments
vee_zza's picture
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Hi all

Please help..  after installed SEP11 on some pc.

MS Outlook program on thier pc had the error when sending or receiving the email. Everytime i must disable SEP before sending and receiving the email on MS Outlook. Then re-enable again.

How to resolve this error?

Comments

Jeremy Dundon's picture
14
Sep
2009
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sounds like

Sounds like the MS outlook plug-in is having a problem.

Try disabling the Outlook email protection via Antivirus and Antispyware policy.
http://service1.symantec.com/SUPPORT/ent-security....
 

jeffwichman's picture
14
Sep
2009
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Hi Vee_zaa. What version of

Hi Vee_zaa.

What version of SEP are your clients running?

vee_zza's picture
14
Sep
2009
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version 11.0.4202.75 (MR4

version 11.0.4202.75 (MR4 MP2)
but some pc are runing trialware (MR4 MP2)

Have any error on some version?

Fatih Teke's picture
14
Sep
2009
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add/remove programs

in the add/remove programs you can change your Sep. Please try uninstall outlook protect (as Jeremy said) and try it please.

 Everything works better when everything works together.

jeffwichman's picture
14
Sep
2009
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I recall an earlier version

I recall an earlier version having issues with Outlook but cannot recall exactly what the details were behind the issue. 

On one of the issue computers can you run the SEP troubleshooting tool?  http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008071709480648