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MS outlook email attached file (exel, pdf) cannot open

Created: 18 Sep 2012 | 7 comments

Some client staff pc we at we install SEP they cannot open outlook attachement such as office file and pdf file.

i try to uncheck "Enable Internet Email Auto-Protect" it's still cannot open.

many staff had to disable SEP to open outlook attachement.

anyone can help me fo fixed it?

Comments 7 CommentsJump to latest comment

Ashish-Sharma's picture


Check Microsoft Outlook  Auto-Protect are enable or not ?

Thanks In Advance

Ashish Sharma

Ashish-Sharma's picture

Please disable this option and check are you able open file.

or you can choose

Specify Which file file will be Scanned.

Choose file type

Select radio Buttion >Scan Only Selected Extensions.

Thanks In Advance

Ashish Sharma

Mithun Sanghavi's picture


What version of SEP 11.x are you running?

Make sure you are running the Latest SEP 11.0.7101 and above.

In case you are using any version below SEP 11.0.7101, make sure you migrate.

Check this Article: 

Outlook attachments are unavailable with the AntiVirus Outlook plug-in installed and disabled

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

ᗺrian's picture

Was the file being flagged as a virus?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.