Video Screencast Help

MS13-057 failed to create policy in Altiris 7.1

Created: 23 Oct 2013 • Updated: 07 Nov 2013 | 2 comments
This issue has been solved. See solution.

Hello,

we encountered problem with bulletin MS13-057. Customer has two envi, testing and production. In testing envi there are only 2 packages and in PRO there are three. The third is WindowsXP-WindowsMedia KB2834902-x64-ENU.exe. The third one is not able to be downloaded. I did check list of SW vendors/app in "exclusion" list and they same setting - no Xp, no Win Media selected. In PRO I tried to run PMimport again but this did not help, recreation of package did not help also. When we want to create policy we get error - Patch management policy doesn't exist for platform. Please see attachment.

We have Altiris 7.1 SP2 MP1 rollup5

 

Operating Systems:

Comments 2 CommentsJump to latest comment

Roman Vassiljev's picture

Hi Kada,

It looks like this update lost its association to software release. It should be associated with Windows XP(x64).
Similar issue was discussed here: http://www.symantec.com/connect/forums/smp-71-sp2-staging-ms12-034-fails
You may create ticket to support who can investigate this issue deeper or you may try the following:

1. Check Windows XP (x64) in Vendors and Software tree
2. Disable revise task(if it is enabled) in order to prevent modifying your existing SWU policies and downloading not required Windows XP updates
3. Run PM import task with selected Windows XP (x64). [After this lost association should be restored]
4. After PM Import is completed uncheck Windows XP(x64)
5. Enable "Delete previously download data for excluded vendors, releases, languages..." settings on PM Import task page. Please note that existing patch data related to all exluded vendors/software/languages will be removed with next PM Import task.

6. Run PM import with unselected Windows XP (x64). [After this software update resource WindowsXP-WindowsMedia KB2834902-x64-ENU.exe should be deleted because Windows XP(x64) is excluded]
7. Revert all PM Import task settings(Revise task, Delete previously download data for excluded vendors, releases, languages ) to yours.

Thanks,
Roman

SOLUTION