Patch Management Solution

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  • 1.  MS13-091 - KB2553284

    Posted Nov 14, 2013 02:02 AM

    Hello,

    I have a problem with following patch MS13-091 - KB2553284 the agent can not install the patch (install failed).

    If I want install the patch manually from the source the give me following message "There are not products affedted by this package installed on this system"

    Then I cheched the update history and the patch already installed.

    If I check Compliance by Update for this patch KB2553284 I have followingg result. Applicable (Count) ¦ 100 Installed (Count) 0 ¦ Not Installed (Count) 100

     

    I think somthing is not correct with the System Assessment Scan.

    Have someone alos theis problem ?

     

    Many Thanks

    Markus



  • 2.  RE: MS13-091 - KB2553284

    Posted Nov 20, 2013 09:58 AM

    http://www.symantec.com/business/support/index?page=content&id=TECH212533

    Failed Rule ... will be fixed in some days usually.



  • 3.  RE: MS13-091 - KB2553284

    Posted Nov 20, 2013 04:39 PM
    Many thanks for the Infos


  • 4.  RE: MS13-091 - KB2553284

    Posted Dec 19, 2013 04:18 AM

    Same situation with the patch MS13-091-KB2760415 with Windows XP and Windows 7 clients.

    The solution published on TECH212533 don't fix the issue. 



  • 5.  RE: MS13-091 - KB2553284

    Posted Dec 19, 2013 04:23 AM

    why should it ^^

    http://www.symantec.com/business/support/index?page=content&id=TECH212534

     



  • 6.  RE: MS13-091 - KB2553284

    Posted Dec 19, 2013 04:37 AM
    Our current PMImport release is 7.1.490, until yesterday was 7.1.489, and the last schedules (weekly) of the import metadata tasks were completed successfully, but the patch MS13-091-KB2553284 still isn't detected properly.
     
    We have checked that the update is correctly installed and executed the policy of analisys after done without results.
     
    Our enviroment has Office 2007 Standard and Professional on Windows XP and Windows 7 Professional (32 and 64) clients.
     
    This is the unique patch at this moment that has this issue.


  • 7.  RE: MS13-091 - KB2553284

    Broadcom Employee
    Posted Jan 31, 2014 12:20 PM
    Hello Iago Colomer,
     
    Some changes related to this update were performed recently in Patch Data.
    Could you please check this issue once again with the latest Patch Data 7.1.504?
    Please provide STPatchAssessment.xml and STPatchAssesment.log from affected client in case if the problem is still reproducible?
    These files are usually located at "C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache\"
     
    Thank you!
    Roman
     


  • 8.  RE: MS13-091 - KB2553284

    Posted Feb 12, 2014 05:06 PM

    In additiona to Roman's post: I have seen this issue a couple time before; update shows in Add/Remove, Patch Management targets for install, yet fails manual install.

    Cause for that environment appeared to be on of the following:

    1. Manual intervention during the Software Update Cycle (rebooting too early while cycle was finishing up).
       
    2. Something on the OS level failed to update the targeted file.

    It was resolved by the following:

    1. Reviewed the files recorded in the STPatchAssessment.log during the last scan; found the targeted .dll's were not updated during the install and the rule was accurately targeting for IsApplicable=TRUE.
       
    2. Uninstalled the affected update via Add/Remove.
       
    3. Scheduled Software Update Cycle / Reboot through Patch Management Solution.
       
    4. Update installed, client rebooted and reported back without failures.

    If this process fails to resolve; please gather the data outlined by Roman. You may also want to raise a support case for the Patch Backline Team to review and escalate to Development if needed.

    Thank you,

    Joshua



  • 9.  RE: MS13-091 - KB2553284

    Posted Mar 09, 2014 05:22 AM

    Problem solfed with the help from the Support,

    We add a reg key to the computer where have this problem thats simple



  • 10.  RE: MS13-091 - KB2553284

    Posted Apr 01, 2014 05:34 AM

    Markus,

    Could you please post the regkey you added?

     

    thx in advance



  • 11.  RE: MS13-091 - KB2553284

    Posted Apr 02, 2014 01:41 AM
      |   view attached

    Regards Markus

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