Client Management Suite

I am trying to install a later version of Symantec Enterprise Vault and would like to roll it out when users are NOT logged on (it requires Outlook to be closed so figured easier this way).

The MSI command I'm using is MSIEXEC /I "Enterprise Vault 9.msi"  /qn

MSIEXEC /I "Enterprise Vault 9.msi"  /quiet works fine as well given a user is logged on.

If no one is logged on the MSI Does not run.

Any advice on installing software this way?

I usually check "User Input Required" which has never effect our silent installs before.

Also i'd like it to install as soon as the agent is notified and no user is logged on.  It should try again if there is a failure.

Thanks in advance for any help

how are you deploying these by policy or task?
 

Try:

MSIEXEC /I "Enterprise Vault 9.msi" /qn /l*v "%temp%\ev9.log"

What does the Altiris log on the client say when it's supposed to run?

I'd uncheck "User input required" anyway, I thought it was greyed out on a Managed Software Delivery Poicy if you selected "Only when no user logged in".

The get it to run as soon as notified and then check regularly I use a Managed Software Delivery Policy with two schedules, one for 00:00 No repeat and one for 12:10 Daily.

The first time i tried it got an error in the Altiris log with the 1602 code (user cancelled operation).

I'm trying now with the logging switches.

JimChud - I am deploying this via a task in Altiris NS 6

Looking good!  Adding the logging and the suggested schedule and it's working.

One question I have is how can i ensure that if the install fails the Software Delivery Agent will try again when the user is logged off?

In NS6 it's not so easy.

You could do daily Hardware inventories (including OS) and run the install via a Policy that runs daily but only on PCs that don't have it. So if it succeeds the inventory will be sent back showing it's installed and it will drop out of the collection of all machines witout EV9.

That's what I normally do, have a Custom CleanInventory job run daily so it removes the computers from the collection the task applies to.

I've chosen run as soon as computer is notified, but Only when a user is not logged on is checked.  I wonder if this will be a problem or if as soon as a user logs off the job will kick off.  Still need to do more testing.