Endpoint Protection

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  • 1.  MSVCR72.dll is missing after deploy SEP v12.1.2015

    Posted Jun 28, 2013 12:00 AM

    Hi all,

    I got a problem after deploy the SEP client to pc , after restart , when running some application popup the MSVCR72.dll is missing.

    Can I set to filtering or expection of building the SEP client package ?

    Or what soloution can be avoid of this problem ?

    Thanks so much all of your help.

    SEP_ERROR.png



  • 2.  RE: MSVCR72.dll is missing after deploy SEP v12.1.2015

    Posted Jun 28, 2013 12:07 AM

    Follow this document

     

    msvcp71.dll and msvcr71.dll files deleted from system32 on SEP 11 uninstall or upgrade



  • 3.  RE: MSVCR72.dll is missing after deploy SEP v12.1.2015

    Posted Jun 28, 2013 12:59 AM

    Thanks Rafeeq for solution

    Solution

    If the SharedDLLs value for msvcp71.dll and msvcr71.dll is not set correctly, there are two options:

    • Increment the registry value (manually or via a script) before upgrading from SEP 11.
    • Copy the msvcp71.dll and msvcr71.dll files back to the machine after the upgrade.

    May I ask how can I deploy the SEP to client but skip deleted the DLL ?

    Or Can I build a SEP packages can pre-set the rule can skip deleted the DLL ?

    Because we are now deploy SEP over 500 pc its not effectivy to cant be manually copy the DLL files to system32.

    Thanks so much all of your help.



  • 4.  RE: MSVCR72.dll is missing after deploy SEP v12.1.2015

    Posted Jun 28, 2013 01:08 AM

    are you trying to do an upgraded from 11.x  version or from 12.1 to 12.1.3? whats the complete version of your 11.x?

    one any one machine try installing the latest version 12.1.3 whic h is available in fileconnect.

    check if the error persists.



  • 5.  RE: MSVCR72.dll is missing after deploy SEP v12.1.2015

    Broadcom Employee
    Posted Jun 28, 2013 09:19 AM

    Hi,

    Thank you for posting in Symantec community.

    Give an attempt with the help of this article

    How to create a client install setting to remove previous logs, policies and reset the client-server communication settings.
     


  • 6.  RE: MSVCR72.dll is missing after deploy SEP v12.1.2015

    Trusted Advisor
    Posted Jun 28, 2013 11:36 AM

    Hello,

    This problem is fixed in Symantec Endpoint Protection 12.1 Release Update 2 (12.1 RU2). For information on how to obtain the latest build of Symantec Endpoint Protection, read ‘Obtaining the latest version of Symantec Endpoint Protection or Symantec Network Access Control

    http://www.symantec.com/docs/TECH103088

    Upgrade from Symantec Endpoint Protection 11.x deletes shared DLLs.
    Fix ID: 2839333
    Symptom: Upgrade from Symantec Endpoint 11.x to 12.1 on a 64-bit operating system deletes shared DLLs.
    Solution: Changed lookup mechanism for SharedDLLs during the upgrade process.E92
     

    I would recommend you to Migrate to the Latest version of SEP 12.1 RU3.

    Check these Articles:

    Best practices for upgrading to Symantec Endpoint Protection 12.1.3

    Latest Symantec Endpoint Protection Released - SEP 12.1.RU3

    Hope that helps!!



  • 7.  RE: MSVCR72.dll is missing after deploy SEP v12.1.2015

    Posted Nov 19, 2013 08:20 AM

    am having the problem when upgrading clients from 11.0.7 to 12.1.4

    seems its not fully fixed