We need to monitor multiple mailboxes with ServiceDesk 7.5 SP1, and direct the created Incident Tickets to the proper queues. I followed the instructions in the two articles here, it seems this is exactly what we need.
https://www-secure.symantec.com/connect/articles/expanding-servicedesk-75-part-1-monitoring-multiple-emails-single-email-monitor-application
After the first steps in Workflow, the form was available in the ServiceDesk Process Manager. However, I am having a problem finishing the second step. It may be a simple problem to resolve, but my background is not programming, I am in Network, but have been given the task of setting up ServiceDesk, also new to me.
The Routing and Classification Model is in place as instructed:
However, within the Model are these errors:
The error message is the same for both components:
What have I done wrong? I am certain it is my lack of programming background, and hope it is a simple fix.
I see no reason to set up the multiple mailboxes within the form until this is resolved within the
Routing & Classification.
Thank You for any help you can offer.