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Multiline textbox: inserting a greather than or smaller than symbols crashes the ticket creation

  • 1.  Multiline textbox: inserting a greather than or smaller than symbols crashes the ticket creation

    Posted Jul 15, 2014 03:55 PM

    I was wondering if anyone has this issue. Whenever our users type in these symbols < or > ....they can't submit the incident. It gives them an error message. Is there a setting in the Multiline Textbox that i can change to stop this from happening?

     

    Thanks!



  • 2.  RE: Multiline textbox: inserting a greather than or smaller than symbols crashes the ticket creation

    Broadcom Employee
    Posted Jul 15, 2014 04:19 PM

    The error you are receiving is caused by IIS attempting to prevent the submission of java script. This is due to the page validation setting in the web.config page of the project you are accessing. You either need to disable this setting, which can open you up to allow scripting attacks, or have your users submit the information as an attachment.



  • 3.  RE: Multiline textbox: inserting a greather than or smaller than symbols crashes the ticket creation

    Posted Jul 17, 2014 01:00 PM

    Thanks for the reply!

     

    How do i disable this?



  • 4.  RE: Multiline textbox: inserting a greather than or smaller than symbols crashes the ticket creation

    Broadcom Employee
    Posted Jul 17, 2014 01:10 PM

    Knowledge Base article #TECH211338 has instructions on what to look for in the web.config file and what needs changing. Depending on which project (SD.IncidentManagementSimple, SD.Feeder.TechnicianIncidentsForm, etc.) will determine which web.config you need to modify. The web.config file will be in %programfiles%\symantec\workflow\workflowdeploy\release\project name for each project.