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Multiple authorization requests when user creates ticket in Service Desk 7.5 SP1

  • 1.  Multiple authorization requests when user creates ticket in Service Desk 7.5 SP1

    Posted Jul 03, 2014 05:11 AM

    Hi all,

    The user is authenticated in Process Manager. When user clicks a link to the create a ticket another authorization request opens. How this second authorization request can be skipped?

    Regards,

    Olga



  • 2.  RE: Multiple authorization requests when user creates ticket in Service Desk 7.5 SP1

    Broadcom Employee
    Posted Jul 07, 2014 11:52 AM

    Olga,

    I believe your users are experiencing an issue where those logged in with credentials of domain\username are experiencing this issue, but if they logged in with an e-mail address the issue doesn't appear. This was addressed in updated build of the Workflow engine. Once you've applied the updated build your users shouldn't experience this issue again.

    Here is a link to the updated build.

    https://drive.google.com/file/d/0B-FTUltwvJJARS0xRWZFaXBueE0/edit?usp=sharing