Multiple edits in ticket causing errors
Our level 1 support has encountered an issue that is extremely annoying. Although we have a workaround I was hoping someone else had seen this and found an actual fix.
When a ticket comes into the first level support queue it often has to be edited in multiple places before being closed/reassigned. For example the classification has to be updated, new contact, ticket details - basically all of the links under actions are touched for most of these tickets.
What is happening is that after exiting the popup where a modification is made (for example the work incident window) the ticket automatically refreshes but doesn’t do a complete refresh - some of the information like "process assignments" is not displayed. If you then click on another link while it is in this state the ticket throws an error. What our techs have to do is manually hit refresh after every change.
And hey isn’t that fun, change classification, hit refresh, change contact, hit refresh, change incident details, hit refresh, add equipment, hit refresh .... can’t imagine why the techs are constantly complaining. <rolls eyes>
Has anyone else encountered this? Found a fix?
Thanks for your help!