Video Screencast Help

Multiple Failures Using Live Update in Symantec Endpoint 11

Created: 25 Dec 2007 • Updated: 06 Jul 2010 | 10 comments
I'm running Vista Home Premium. When running live update I get multiple failures followed by the LU screen staying in a loop for about 20 minutes. I keep getting a bunch of errors indicating a processing error or possible expired content subscription, which is incorrect. It gives me error code 1845. Then finally I get the "Live Update start failed with error code - 536805375." message after about 20 minutes.
 
Any ideas on how to fix my Live Update? I've already tried several things I ran across in previous threads, including removing and re-installing both Live Update and the SEP 11 program twice. I went into the control panel, symantec live update, and changed from express to interactive mode. Still not working right.

Please help!

 

Jim

Comments 10 CommentsJump to latest comment

Erik Rooijmans's picture
Hi Jimmy,
 
Same problem over here.
Only thing is i'm running windows XP and the exact same error message like you
Live Update start failed with error code - 536805375 right away.
 
I checked the log files under C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Logs but there is nothing in there.
 
Any help would be appreciated.
 
Regards,
 
Erik
saintirish's picture

I have this same issue in Windows XP and Symantec Endpoint 11.  Has anyone found a solution to this problem??

HltrSkltzr's picture

I was having the same problem. I found another forum where they were as well, and someone else suggested to run live update 3.4. Try it. Here's the website

http://www.symantec.com/techsupp/home_homeoffice/products/lu/lu/files.html

Edsel Daantje's picture

Hi jim I have the same problem. I got the the error message "Liveupdate start failed with error code -536805375. I got it on a workstation that runs under windows XP and the server is running under windows server 2003. What should I do to resolve this problem. Thanks.. 

RJP 2's picture

I am having the same problem - does anyone have a solution?

 

RJP

Bonesnbraids's picture

So this is annoying:

I had to completely reload Windows Vista when it crashed after a "Windows Update" went horribly and automatically wrong. When I reloaded "Symantec Endpoint Protection" Version: 11.0.2000.1567 with LiveUpdate I get the following string in the LiveUpdate Status Window (the "fails" in line):

 

Installing Symantec Security Software (1 of 1), failed.
LU1825: LiveUpdate could not understand how to install this update.  You may need to get the latest version of LiveUpdate before you can install this update.
Installing Symantec Shared Components (1 of 1), failed.
LU1812: A program that was part of this update failed when it ran.  This update was not applied.
Installing Norton 360 program updates (1 of 1), failed.
LU1812: A program that was part of this update failed when it ran.  This update was not applied.
Installing Norton 360 security updates (1 of 1), failed.
LU1825: LiveUpdate could not understand how to install this update.  You may need to get the latest version of LiveUpdate before you can install this update.
Installing Symantec Intrusion Prevention Signatures (1 of 1), failed.
LU1825: LiveUpdate could not understand how to install this update.  You may need to get the latest version of LiveUpdate before you can install this update.
Installing Firewall Program Updates (1 of 1), finished decompressing.

 

The error message states:

Liveupdate start failed with error code -536805375

 

One guy wrote:

"I was having the same problem. I found another forum where they were as well, and someone else suggested to run live update 3.4. Try it. Here's the website

http://www.symantec.com/techsupp/home_homeoffice/products/lu/lu/files.html "

 

That would be useful if I was running a Home and Home Office Product but I'm not and I don't want to destabilize my system by mixing and matching products.

 

Yes I've reloaded LiveUpdate several times and SEP (Symantec Endpoint Protection) to no avail.

 

Of course I can't get through to Symantec so maybe someone else, down the road, will figure this out. I'll let you know if I figure anything out. If you do please post.

 

Ajit Jha's picture

Hi

 

If u r using Symantec Endpoint  Protection Manager to control ur client machines then try to uninstall and install the Symantec LiveUpdate on the SEP Manager Server.

 

If u are using Symantec Endpoint Protection in Unmanaged way then u uninstall the LiveUpdate and reinstall it on Client.

 

This will definately resolve your issue.

Regard's

Ajit Jha

Technical Consultant

ASC & STS

spoikail's picture

 

Ajitjha wrote:

Hi

 

If u r using Symantec Endpoint  Protection Manager to control ur client machines then try to uninstall and install the Symantec LiveUpdate on the SEP Manager Server.

 

If u are using Symantec Endpoint Protection in Unmanaged way then u uninstall the LiveUpdate and reinstall it on Client.

 

This will definately resolve your issue.

 

 

This is ONLY true if subsequent attempts to attempt to install LiveUpdate are successful.  I have lost track of how many times I have tried to install Liveupdate.  First attempt was as part of Endpoint Protectiion.  No error messages, but I was unable to perform any updates.

 

At one point, I was told that LU could not access its settings. Try again later (?!?!).  There should be a way to force the release the lock placed on the settings file or terminate the other instance of LU (especially if it is not visible to Task Manager). 

 

Repeated attempts to re-install LU resulted in messages that Services were running that could not be terminated.... and again "Try again later".... again without the option to force such termination.

 

Try to install again in various flavors of "Safe Mode", install runs with no errors.  First launch of LU displays a message that some files are missing or corrupted.   Will try re-downloading, but quite frankly the entire process is way too fragile, error prone, lacking in useful messages, full of inaccurate progress messages. 

 

I have wasted a good portion of my day on this, and I apologize if the frustration is bleeding through. 

 

Kind regards,

Sam Poikail

MSADA, Inc.

Message Edited by spoikail on 01-27-2009 11:49 AM

Frosty_Sk8r's picture

I had a similar problem as well, different error though, I have SEPM on Windows 2003 and SEP client on Windows XP. 

 

My error was : LiveUpdate returned a non-critical error.  Available content updates may have failed to install.

 


Mike

Polaris999's picture

OK, I realize this is an older topic, but I'm sure there are still those who are having problems with this, and I was finally able to get my Live Update to work, albeit, I still got some errors, but now I know why.

I'm running SEP 11.5 unmanaged, on WinXP w/SP3. After uninstalling / reinstalling both SEP and LU, still got the errors, so I went into my Control Panel, and clicked on the Symantec LiveUpdate icon there, which allows one to configure how LiveUpdate operates, instead of just letting it go automatically.

Here's what I did:

I'm running LU v3.4.1.238, which, I beleive at this time is the latest version.

Opening LU in the Control Panel, under the General Tab, I selected "Interactive Mode".
FTP, HTTP, ISP tabs, I left alone. Automatic LiveUpdate, the "Use Automatice LiveUpdate" is unchecked. Update Cache tab, I clicked on the "Remove All Files From Cache" to start with a clean slate, and set my Maximum Disk Space to Store Updates to 50MB, then clicked OK.

Next, I opened up SEP, and clicked on Live Update. Here's where it gets interesting. When you start LiveUpdate, in my case, I noticed that LU stated that I had almost every conceivable Antivirus product Symantec has in its inventory as being installed on my PC! I clicked "Next", to see the available updates, and let LU search for updates. Of course, it found a bunch, not only for SEP, but of course, for all the other products too! Well, no wonder LU doesn't understand how to install most of the updates....THEY DON'T APPLY TO MY CIRCUMSTANCES!!!!! I deselected anything that said "Norton", as well as the first "Submission Control signatures", as it was duplicated in the "Symantec Security Software Update", and as I was specifically having problems installing the Firewall updates, I deselected that too, then clicked Next. Lo and behold, the items I selected installed just fine, and my SEP says its all up to date!

Anyway...I hope this helps anyone else who has the same problem. Too bad the folks at Symantec can't come up with a better solution than "Uninstall / Reinstal SEP and LU"!!!

Enjoy!

Polaris999