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  • 1.  Multiple Logins required for SD with SSL enabled

    Posted Jul 08, 2014 11:30 AM

    Hello everyone, when attempting to access ServiceDesk externally, I'm being prompted to authenticate before entering SD credentials.

    7-8-2014 11-25-21 AM.png

    If I cancel or otherwise close this box, I can then log in normally.  Any ideas on why this box is popping up and how to prevent it?

    Thanks!



  • 2.  RE: Multiple Logins required for SD with SSL enabled
    Best Answer

    Posted Jul 10, 2014 11:33 AM

    Try adding servicedesk website to local or trusted IE sites?  if you have the domain name as part of the address add that with a wildcard.



  • 3.  RE: Multiple Logins required for SD with SSL enabled

    Posted Jul 29, 2014 10:08 PM

    Kevin - turns out this was the correct action to take.  The problem was that it didn't work when testing from a Windows Server 2008 R2 OS, so after about 2 weeks of troubleshooting the issue, a colleague tested from a Windows 7 workstation and sure enough, this solved the issue.  The problem still isn't resolved on the server, but that has little effect on the end users.

     

    Thanks for the response.