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Multiple Notification

Created: 04 Oct 2012 • Updated: 04 Oct 2012 | 2 comments

Hi,

We uses SEP and SEPM 12.1 RU1 MP1. Our problem is that the SEPM sends multiple notifications through e-mail. It is very annoying. Please help us to get rid of this multiple notifications. Thank you

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Ashish-Sharma's picture

Hi,

Symantec Aware this issue may be resolved next  SEP 12.1 RU2.

As of now, the SEP 12.1 RU2 is under BETA testing.

Incase, if you are interested in Beta Testing for SEP 12.1 RU2, check this :

https://symbeta.symantec.com/callout/?callid=1D5D3DD349C248E69B13977DA4DBF426

Check this thread

http://www.symantec.com/connect/forums/single-risk-event-e-mails-sep-12ru1mp1

Thanks In Advance

Ashish Sharma

Mithun Sanghavi's picture

Hello,

Are you facing issue related to Multiple Email Alert being received every 3 minutes.

Check this Article:

Single risk event notifications generate duplicate emails once every three minutes.

http://www.symantec.com/business/support/index?page=content&id=TECH190349

Meanwhile could you check with following workaround:

Can you set the value of securitynotifytask.notifcation.interval to 59 in conf.properties?

Default Location of conf.properties: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties

Add the following line to conf.properties.

scm.securityalertnotifytask.notification.interval=59

This change should create delay in multiple email response.

Check these Threads - 

https://www-secure.symantec.com/connect/forums/multiple-email-notification-when-new-risk-detected

https://www-secure.symantec.com/connect/forums/notifications-every-minute-single-risk-event

https://www-secure.symantec.com/connect/forums/single-risk-event-e-mails-sep-12ru1mp1

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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