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Must restore 2008 .BKP file using Trial BE & WIN7. Help!!!

Created: 07 Oct 2012 • Updated: 07 Oct 2012 | 9 comments
This issue has been solved. See solution.

Hi - I hope someone can help me.  I desparately need to get some files from a 74GB .BKP file created in 2008.  I looked on the web and all the advice said to download the trial version of BackupExec, so I did, but it doesn't seem to want to install on WinXP or WIN7?  All it will install is the admin console, and when I start it, I can see the control panel but it won't let me near it until I can point it to a server.  I even tried installing the RAWS32 agent but no luck.

I know BE is a great tool, and I'm not trying to mooch, but I have no justification for the expense right now except to restore this one file (and if it didn't run on WIN7 I couldn't use it anyway).  If anyone can point me in the right direction to how to restore this one .BKP file, just this once, it would be awesome - Thanks in advance!

/j

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CraigV's picture

Hi,

 

You're probably trying to download BE 2012 which isn't supported for installation as a media server on WinXP or Win7.

Download BE 2010 R3 on the link below, install on a WinXP PC and catalog the media before trying a restore.

 

http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

SOLUTION
jguy's picture

Thanks CraigV, but I'm far from out of the woods yet.  I can't get past the install screen where it asks for a Administrator-level username/password.  Even when I let it create one it can't authenicate the account it created.  any thoughts?  thanks!
/j

CraigV's picture

You would ideally be using a domain admin account. Failing that, you can also try using your local Admin Account on the workstation.

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

jguy's picture

Craig - thank you for the prompt response.  This is windows XP Home, there is no domain.  There is only one account (Windows User, with admin).  I have tried that account.  I have tried creating a new local account with admin privs, and I keep getting the error

 

"unable to authenticate with the username and password information given"

 

I am searching the knowledge base as we speak but apparently others have had the same issue and no solutions posted that i find yet 8-{

jguy's picture

I'm going to try my one XP PRO laptop and see if i get further...  apparently the solution is a missing "security.dll" file but the post wasn't too helpful...

 

https://www-secure.symantec.com/connect/forums/una...

jguy's picture

I'm sorry to ask one more thing... How do I import the .BKF file?  Everything seems to work around "media" but I don't know how to get the tool to find the file - thanks!

jguy's picture

Aha - you use the "new backup to disk folder" and point it to the backup.   What messed me up was that it was on a removable drive, so I foolishly used "new backup to removable disk folder" which doesn't allow a folder specification.

 

Then inventory, catalog, and restore....

 

I'm going to get my life back now 8-}

 

/j

CraigV's picture

...and if it gives you an error about information not being in the catalogs, in your Restore wizard under the date range, either explicitly select the date range around the date of the backup, or simply remove the ticks which leaves the date range pretty much infinite.

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...