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my beservver services dont start with the following error

Created: 13 Mar 2013 • Updated: 16 Apr 2013 | 9 comments
Nom de l’application défaillante beserver.exe, version : 14.0.1798.106, horodatage : 0x4fd05d02
Nom du module défaillant : KERNELBASE.dll, version : 6.1.7601.18015, horodatage : 0x50b8479b
Code d’exception : 0xe06d7363
Décalage d’erreur : 0x0000000000009e5d
ID du processus défaillant : 0x860
Heure de début de l’application défaillante : 0x01ce1fc8f65b667c
Chemin d’accès de l’application défaillante : C:\Program Files\Symantec\Backup Exec\beserver.exe
Chemin d’accès du module défaillant: C:\Windows\system32\KERNELBASE.dll
ID de rapport : 35ed89dc-8bbc-11e2-af28-e4115bcee541
 
 
Application: beserver.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code e06d7363, exception address 000007FEFD7C9E5D
Stack:
 
Operating Systems:

Comments 9 CommentsJump to latest comment

CraigV's picture

...just checked and it does, but try the link below:

http://www.symantec.com/docs/TECH190537

Thanks!

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ahmedben's picture
The URL you specified does not work. Two possibilities:
 
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CraigV's picture

...it is a public technote, no need to log on at all.

Try refreshing...sometimes the Symantec sites don't load correctly, or simply clear your browser's cache...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

River.Hsieh's picture

Hi All :

I had the same problem , but I had BE2012 sp2 installed.

Is anyone had any idea?

Trinee BE's picture

Can you provide the event id that you get under Windows log > application ?  Also check if the BE server service set under domain admin account.

When the service crashes during the backup job? Or when you start the backup job?

River.Hsieh's picture

Event ID 1000 & 1026.

I am not sure when is service failed .

I just found BE failed when I come in office in the morning.

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