Messaging Gateway

Hello everyone

My problem is that emails sent from my domain, if sent to another email microsoft are categorized as SPAM.

I contacted support microsoft and they told me that my domain is in your blacklist, but we never did spam, we use email only to contact our customers.

I phoned customer service symantec but I have been able to help.

Can you tell me how to fix it.

thanks
Francesco

Moved to what I hope is the correct forum - I was going to furnish you with some info that I managed to source, but as I am not confident of the veracity of any of the info I could supply, I hope the guys here will be able to point you in the right direction.

You'll want to visit ipremoval.sms.symantec.com to get yoru IP removed. It will give a reason why you were listed so you should take that seriouslu and investigate why you were liste din the first place. If we see the same issue continue, you will continue to be put onto the global bad sender's list.

Hi,

Windows Live SNDS reports me that two IPs of my dedicated server are in Symantec BrightMail block-list.

I use the IP Reputation Investigation page  but nothing appens since 5 days.

I read in an other topic that you advice to contact Symatec support, but they required a valid product name and version, and nothing about Symantec BrightMail !

Do you know how to contact them ?

Thanks a lot.

There is nothing they can do if you contact them, the IP lists are not maintained by the support department.