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My LiveUpdate doesn't work

Created: 21 Mar 2010 • Updated: 21 Sep 2010 | 4 comments

I need some technical help. My liveupdate on my Symantec AntiVirus doesn't work. I was running a scan yesterday and found i had picked up some viruses. I quarantined them but today when I went to use LiveDate, it gives me an error message: "LU 1847: Live Update could not determine if there is an update for this product because the update list for this product is corrupted.  I was able to use the Intelligent Updater and it shows that my virus definition file is updated, but how do I fix my Live Update?

MY version of AntiVirus is 9.0.0.338. THanks.

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Vikram Kumar-SAV to SEP's picture

This version has reached end of life some time back so would recommend to SEP 11.

However you can try un-install SAV 9
deleting symantec folders
C:\Documents and Settings\All Users\Application Data\Symantec
C:\Program Files\Common Files\Symantec Shared
C:\Program Files\Symantec

then try installing again.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

Grant_Hall's picture

I believe it does however I can't be sure since SAV 9 was a little bit before my time. However since they would have to call in to request it anyway they could have the phone tech walk them through any troubles they had with a straight uninstall. However I think in this case cleanwipe would be overkill. I think the SAV 9 program was not as involved as SAV 10 or SEP so a straight uninstall should be more than sufficient.

Cheers
Grant

Please don't forget to mark your thread solved with whatever answer helped you : )

Mick2009's picture

Hi SYMTEC67,

SAV 9 was designed before today's threats had evolved.  It just does not have the capability to remediate some of what is currently in circulation, and it was never intended to handle definition files of today's size.  I strongly recommend migrating to SAV 10.1 MR9 or SEP 11 RU5.  

In the meantime: in light of the recent detections and odd behavior now, I suggest treating that SAV 9 computer as if it is infected.  Remove it from the network and scan away in safe mode, then carefully check the logs.  Is there anything on there that is being detected but not completely removed?  Is the computer acting as if it may be infected?  It very well may be.

It's a bad idea to completely  uninstall AV in the middle of an infection, even if migrating to a newer release.  You may want to scan that computer with NBRT (a LiveCD that detects threats) before trying to install SAV 10.1 or SEP.

Please let the forum know of your progress!

Thanks and best regards,

Mick

With thanks and best regards,

Mick