Endpoint Protection

Hi all,

My managed Sep 11 doesn't get updated from SEPM server.

Today I have formated  one laptop and installed xp after that i installed sep managed client. It is not taking updates.

In sepm console client is showing. But that client details  like Freememory, Free disk sapce and Total Disksapce are showing '0'. 

It also doesn't have that round green simbol on it.

Any solution

HI,

Check Windows firewall on/off ?

Are you able to telnet port no 80 ,8014 ?

How many client are not updated ?

Hello,

What verison of SEP 11.x are you running?

Secondly, What OS are you running the SEPM on?

In case if the Server is Windows 2003, then make sure you have Either the Windows Firewall turned off OR

make necessary port exceptions.

Secondly, if the Server is Windows 2008, make sure you have the UAC turned off and the Windows Firewall turned off OR make necessary port exceptions.

Secondly, could you pull Sylink.log from 1 of the client machine and upload it to us to understand the root cause of the issue. To pull the sylink.log, follow the article below:

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

http://www.symantec.com/docs/TECH104758

Hope that helps!!

Firewall is off in client and server.

Only this client is not getting updates.

SEP Client are taking Policy ?

If no please replace syslink.xml file...

sep version is 11.0.5002.333

sepm is on windows 2003.

Firewall is off.

Hello,

As you said, you have installed the image, please work on the steps provided in the article below:

Configuring Symantec Endpoint Protection 11.x client for deployment as part of a drive image

http://www.symantec.com/docs/TECH102815

Again, Could you pull Sylink.log from the client machine and upload it to us to understand the root cause of the issue. To pull the sylink.log, follow the article below:

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

http://www.symantec.com/docs/TECH104758

Secondly, on a kind note: please Migrate the SEPM / SEP 11.0.5002 to the Latest version of SEP 11.0.7101 and above.

About Maintaining Consistency of Software Versions throughout a SEP 11 Organization

http://www.symantec.com/business/support/index?page=content&id=TECH131660

Hope that helps!!

Hi,

As you stated only one client is affected, formatted laptop operating system is deployed using imaged software?

http://www.symantec.com/docs/TECH163349

Remove SEP client entry from the SEPM console & check.

Green dot should be present on SEP client, if it's not there replace  the sylink.xml first.