"My Open Tickets" report shows tickets not assigned to me
I have a question regarding the "My Open Tickets" report that's used on the "Tickets" tab. My understanding is that this report should show any tickets that you are currently assigned to you via a group, directly to you, or tickets that you're the contact on. Is this correct? I've noticed that when a ticket is reassigned to another group I still see this ticket in the "My Open tickets" tab. I'm guessing that's because I technically still have view rights to it via permissions?
Our workers really like the information presented in this report but hate that they see extra tickets. So right now I have everyone working from the "My Task List" report as it only shows tickets assigned to you. The information available in this view is limited however.
I did see the report defaults to tickets assigned to me via group, permission, and org. I thought removing all but group would do the trick but still nothing.