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Please attach scm-server-0 & scm-server-1 and catalina.out file.
As everyone suggested try to repair the SEPM as well.
If possible try to repair with the help of downloaded setup.exe.
Do you see any error in the event viewer?
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tanx evryone,d 3 files u asked for are not attaching, where can i download d setup.exe to repair.
This is what event viewer displayed
Why you are not able to attach those three files?
At the bottom of the thread do you see three options? File attachments, Subscriptions & Notifications?
If it's a latest version of SEPM i.e. SEPM 12.1 RU3 then you can download it from https://symantec.flexnetoperations.com. if version is prior to RU3 and you don't have a setup.exe then support team can make it available to download through FTP.
Can you check system eventviewer? Start --> Run --> eventvwr
yes,i can view the eventviewer nd this the shot for the error.
Do you have received any error in Application or system event ?
I suggest you can open support ticket.
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yes,and ve attached the eventview errors shot.thanks
Thank you for posting required logs.
In the catalina.out following information is given.
"[TraceMgr] Opening log file C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
Protecting dada/output/agent folder with ACLs ...
Missing property: scm.db.datasource.
Server is not configured correctly, please run Server Configuration Assistant!"
You must repair the SEPM.
Tanx,i will but the version is 12.1,can i use 12.1.3 setup on it?or can i get setup for the version i have.tanx
You will have to use same version i.e. SEP 12.1, can not use SEP 12.1 RU3.
First, simply try to repair using add/remove programs. Go to the add/remove program, select SEPM and then click on repair.
If any file is missing or corrupt then in that case you will required original setup file.
In that case if you don't have setup file then log a web case with the support and ping me the case number.
I will try to make it available for you on FTP.
How to create a new case in MySupport
Run the SymHelp tool:
Troubleshooting computer issues with the Symantec Help support tool
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We should move this thread to a SEPM forum, if any
I've moved to the correct forum.
Please repair the SEPM
Is there any update? if not please update this thread as 'SOLVED' with the answer that best helps you.