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My SEMP is not coming up and Apache Http encountered problem

Migration User

Migration UserOct 21, 2013 04:38 AM

Migration User

Migration UserOct 21, 2013 06:39 AM

Migration User

Migration UserOct 21, 2013 10:14 AM

ℬrίαη

ℬrίαηOct 21, 2013 10:18 AM

Migration User

Migration UserOct 22, 2013 05:58 AM

Migration User

Migration UserOct 22, 2013 06:36 AM

  • 1.  My SEMP is not coming up and Apache Http encountered problem

    Posted Oct 21, 2013 04:38 AM



  • 2.  RE: My SEMP is not coming up and Apache Http encountered problem



  • 3.  RE: My SEMP is not coming up and Apache Http encountered problem

    Broadcom Employee
    Posted Oct 21, 2013 05:57 AM

    Hi,

    Thank you for posting in Symantec community.

    Please attach scm-server-0 & scm-server-1 and catalina.out file.

    As everyone suggested try to repair the SEPM as well.

    If possible try to repair with the help of downloaded setup.exe.

    Do you see any error in the event viewer?

     



  • 4.  RE: My SEMP is not coming up and Apache Http encountered problem

    Posted Oct 21, 2013 06:27 AM

    tanx evryone,d 3 files u asked for are not attaching, where can i download d setup.exe to repair.



  • 5.  RE: My SEMP is not coming up and Apache Http encountered problem

    Posted Oct 21, 2013 06:39 AM
      |   view attached

    This is what event viewer displayed



  • 6.  RE: My SEMP is not coming up and Apache Http encountered problem

    Posted Oct 21, 2013 08:45 AM

    Run the SymHelp tool:

    Troubleshooting computer issues with the Symantec Help support tool

    Article:HOWTO80839  |  Created: 2012-10-24  |  Updated: 2013-10-07  |  Article URL http://www.symantec.com/docs/HOWTO80839

     



  • 7.  RE: My SEMP is not coming up and Apache Http encountered problem

    Broadcom Employee
    Posted Oct 21, 2013 09:33 AM

    Hi,

    Why you are not able to attach those three files?

    At the bottom of the thread do you see three options? File attachments, Subscriptions & Notifications?

    If it's a latest version of SEPM i.e. SEPM 12.1 RU3 then you can download it from https://symantec.flexnetoperations.com. if version is prior to RU3 and you don't have a setup.exe then support team can make it available to download through FTP.

    Can you check system eventviewer? Start --> Run -->  eventvwr

     



  • 8.  RE: My SEMP is not coming up and Apache Http encountered problem

    Posted Oct 21, 2013 10:14 AM

    We should move this thread to a SEPM forum, if any



  • 9.  RE: My SEMP is not coming up and Apache Http encountered problem

    Posted Oct 21, 2013 10:18 AM

    I've moved to the correct forum.



  • 10.  RE: My SEMP is not coming up and Apache Http encountered problem

    Posted Oct 22, 2013 05:21 AM
      |   view attached

    yes,i can view the eventviewer nd this the shot for the error.



  • 11.  RE: My SEMP is not coming up and Apache Http encountered problem

    Posted Oct 22, 2013 05:27 AM

    Hi Saidat,

     

    Do you have received any error in Application or system event ?

     

    I suggest you can open support ticket.

    How to create a new case in MySymantec

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_t...



  • 12.  RE: My SEMP is not coming up and Apache Http encountered problem

    Posted Oct 22, 2013 05:58 AM

    Attachment(s)

    rar
    catalina_0.rar   301 B 1 version
    rar
    scm-server-0_7.rar   377 B 1 version
    rar
    scm-server-1_0.rar   375 B 1 version


  • 13.  RE: My SEMP is not coming up and Apache Http encountered problem

    Posted Oct 22, 2013 06:02 AM

    yes,and ve attached the eventview errors shot.thanks



  • 14.  RE: My SEMP is not coming up and Apache Http encountered problem

    Posted Oct 22, 2013 06:36 AM

    Hi

    Please repair the SEPM

    Regards

     



  • 15.  RE: My SEMP is not coming up and Apache Http encountered problem

    Broadcom Employee
    Posted Oct 22, 2013 11:39 AM

    Hi,

    Thank you for posting required logs.

    In the catalina.out following information is given.

    "[TraceMgr] Opening log file C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
    Protecting dada/output/agent folder with ACLs ...
    Missing property: scm.db.datasource.
    Server is not configured correctly, please run Server Configuration Assistant!"

    You must repair the SEPM.

     


     



  • 16.  RE: My SEMP is not coming up and Apache Http encountered problem

    Posted Oct 23, 2013 03:27 AM

    Tanx,i will but the version is 12.1,can i use 12.1.3 setup on it?or can i get setup for the version i have.tanx



  • 17.  RE: My SEMP is not coming up and Apache Http encountered problem

    Broadcom Employee
    Posted Oct 23, 2013 04:33 AM

    Hi,

    You will have to use same version i.e. SEP 12.1, can not use SEP 12.1 RU3.

    First, simply try to repair using add/remove programs. Go to the add/remove program, select SEPM and then click on repair.

    If any file is missing or corrupt then in that case you will required original setup file.

    In that case if you don't have setup file then log a web case with the support and ping me the case number.

    I will try to make it available for you on FTP.

    How to create a new case in MySupport

    http://www.symantec.com/docs/TECH58873

     



  • 18.  RE: My SEMP is not coming up and Apache Http encountered problem

    Broadcom Employee
    Posted Nov 07, 2013 10:55 AM

    Hi,

    Is there any update? if not please update this thread as 'SOLVED' with the answer that best helps you.