Endpoint Protection

Hello, My SEP fail to connect to the server and after trying a solution or two from the community,my management server configuration wizard pop error embedded not started.and the server port is use by another application.so i must change to a different port but i dont event no how to change ports. i will be glad if solution found. Thanks

check if it helps

http://www.symantec.com/business/support/index?page=content&id=TECH157461

Thanks Pete,how do i locate free ports to be used on the server.

Thanks Pete, i dont even no where to locate the ports on the server. kindly put me through.

You need to re-run the management server configuration wizard, see this:

http://www.symantec.com/docs/HOWTO59234

run the netstat -anb command and see all the used port. based on that you can make selection of free port

Default is 2638

since thats in use, use 2639 or 2640.

The following process has been performed. version 12.1.1xxx: 1. Stop Symantec Embedded Database and Symantec Endpoint Protection Manager services in the Services.MSC. 2. Rename sem5.log to sem5.log.old Path for 32 Bit: "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\" Path for 64 Bit: "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\db\" 3. Click Start, click on Run and Type “CMD” then click OK 4. In the Command prompt (as Administrator if applicable): For 32 Bit, type: "CD C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32\" For 64 Bit, type: "CD C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\ASA\win32\" and press Enter. This will change directories to the folder containing dbsrv11.exe. 5. Force the recreation of sem5.log. For 32 Bit, type: dbsrv11 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db" For 64 Bit, type: dbsrv11 -f "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\db\sem5.db" and press Enter. 6. Click Start, click on Run and Type “Services.MSC” then click OK and start the Symantec Embedded Database Service 7. Start the Symantec Endpoint Protection Manager service. 8. If it stays started then go ahead and log into the Symantec Endpoint Protection Manager and everything should now be working properly. OR If the Symantec Endpoint Protection Manager service fails to start then run Management Server Configuration Wizard in order to log in to the Symantec Endpoint Protection Manager. To force the recreation of sem5.log, the error pop up as shown in the attachement.

You only needed to run the management server config wizard...what are you trying to do?

run the managment server config wizard, change the port number, are you running small business version?

thanks,it does not use default,it uses 8443. how do i identify the used and used pls.

Thanks Brian,i went through this solution because the problem is similar to mine. so that was the error tha came up.pls what next

Thanks Rafeeq, yes i started with smal bussiness but later upgraded to enterprise edition. i cant locate free ports pls.Thanks

i also see the error when i started the embedded

pls which ones are the free ports,the listening or the established.thanks

Hello,is anyone attending to me on this very issue.ve been battling this for the past 4days now.

Did you run netstat as suggested above? This will show what ports are in use.

yes,i did. i could not identify which is which but under status, some are listening and others established.which ones are free pls. Also while trying some other solutions i have mistakenly deleted sem5.db.hp to hear frm u soonest

hello,i have been sending messages throughout yesterday and no one has been attending to me.pls,its urgent.

Why have you not opened a support case?

pls,which one are the active and free ports

pls how do i open a support case

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hi,

Could you provide the following details

1) Symantec Endpoint Protection Manager version number, can see with the help of following   https://www-secure.symantec.com/connect/blogs/symantec-endpoint-protection-release-details

2) Change the port number and see if you can continue with management server configuration wizard.

3)  How many clients are/were connected to the SEPM?

 

With all this that am doing,is this not a case. This is the same platform i ve always used to lodge my complaints.thanks.pls attached is my conf.properties.

Thanks chetan, the link supplied is not connecting,but i think its 12.1. 2) I dont no how to identify free ports and where and how to change ports.formally the port in question is the server port with 8443. 3) 10 clients were connected to the SEPM. Thanks

Hi,

Number of clients are very less and we can re-connect them easily by uninstalling existing SEPM version?

Can you remove it through add/remove programs? OR can use Cleanwipe tool also to wipe out installed version.

Here is the correct link, sorry for that:

https://www-secure.symantec.com/connect/blogs/symantec-endpoint-protection-release-details

Thanks,i have been able to uninstall the SEPM through add/remove programs. Also, am running the SEPM now and this the warning i got when testing. Thanks

You can edit those setting later, it's not required to install, just click Next

 

If email server is online make sure you can ping and try with IP address.

We can put this info later on as well.

 

Hello Chetan,i had connection issue late last week,that was why i could not reach you before the end of last week. i was able to install another SEPM this morning but i have been getting this,Error" (Login to computer)failed.The client could not be installed on remote computer and it not easy to deploy to the clients.thanks

Could you post the screenshot of error. What's the installed version?

Yellow dot means definitions are not updated, could you open the SEP client GUI, In the right side top corner select Help --> Troubleshooting, Does it show connected to the server?

As per screenshot you are not able to login remotely probably due insufficient rights.

Check this: Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

http://www.symantec.com/docs/TECH163112

i have checked now. the status are not connected. what do i do now

Manually replace Sylink.xml, refer this article to do the same.

How to point clients to a new SEPM after decommissioning or replacing the primary SEPM

http://www.symantec.com/docs/TECH92556

i have checked now. the status are not connected. On the SEP client GUI,the management - general information: Content updates blocked( expired license) so i think the clients are not conneted to SEPM to get updates because the SEP client that is on the same machine with SEPM IS working.just one client is working. pls kindly assist.

Activate the SEPM license if it's not updated. follow this article http://www.symantec.com/business/support/index?page=content&id=HOWTO55294   

After successful license activation either replace Sylink.xml file manually on remaining machines or push it using Sylink replacer tool.

Goodmorning Chetan, i installed endpoint 12.1.its only the machine that launched the SEP and SEPM that is accessible.Also,the supposed green dot on the icon is yellow so i assumed their is communication with the SEMP but i cant view those clients from the server.

Hello Chetan, honestly am tied, am not just getting something right. the license is active now and i tried to use sylink replacer tool but it still not communicating,can you help me send SylinkDrop, so that i can run it on each machine to see if it will work. Thanks

Hello Chetan, honestly am tied, am not just getting something right. the license is active now and i tried to use sylink replacer tool but it still not communicating,can you help me send SylinkDrop, so that i can run it on each machine to see if it will work. Thanks

Could you share the support id/contract id or official email id so I can send you tool directly.

Goodday Chetan, i have been ill for sometimes so i went on break.The official email is tosinpekun@qualitecindustries.com

please have you send it?

Looking into it now.

ok

pls awaiting your response,license on clients blocked(expired license)also outdated but the SEPM license is active.

I have already sent PM to you.

hello Chetan,i have not received any PM,kindly check pls

have you confirm my company account?