Endpoint Protection

I have recovered from disaster. Every thing done successfully, client and server communicate successfully, but only SEPM cannot get update from LiveUpdate Server. I use external LiveUpdate Server. My Antivirus and Antispyware definition still 21/08, the LiveUpdate return this "There were no new content updates. Return code = 1" when done.
Thanks

Post the log.liveupdate  from c:/documents and settings/All users/Application data/Symantec folder...

rogress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
8/26/2010, 2:26:57 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://10.33.3.150:7070/clu-prod/sesm$20antivirus$20client$20win32_11.0.6000_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
8/26/2010, 2:26:57 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
8/26/2010, 2:26:57 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://10.33.3.150:7070/clu-prod/sesm$20antivirus$20client$20win32_11.0.6000_english_livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\sesm$20antivirus$20client$20win32_11.0.6000_english_livetri.zip" HR: 0x802A0026
8/26/2010, 2:26:57 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
8/26/2010, 2:26:57 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
8/26/2010, 2:26:57 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
8/26/2010, 2:26:57 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://10.33.3.150:7070/clu-prod/spc$20antivirus$20client$20mac_11.0_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
8/26/2010, 2:26:57 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
8/26/2010, 2:26:57 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://10.33.3.150:7070/clu-prod/spc$20antivirus$20client$20mac_11.0_english_livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\spc$20antivirus$20client$20mac_11.0_english_livetri.zip" HR: 0x802A0026
8/26/2010, 2:26:57 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
8/26/2010, 2:26:57 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0




Looks  like you are  using  an INTERNAL liveupdate server....Please do a manual downlaod on the  luadmin, and once  it  is successful, then start a manual distribution. Once the  distribution is successful, then try  to downlaod  liveupdate  content  from SEPM server....

Check your proxy settings
start
run
type luall.exe
check if you are getting the below message; if so follow the document

Here is the log

No changed, it still not showing the current definition of antivirus and antispyware

Were the download and distributin successfull??? What is the  version of your  luadmin? Also, is it on a different  computer, as  SEPM, or on the  same  computer, as SEPM???

I think the problem is not in LUA (SEP client update fine by LUA), it is in SEPM because when i use external LiveUpdate server, the result still the same

try this

• • 1. 
       
       From the Start menu select Run
    2. Enter the following command including the quotes: 
       
       "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\LuCatalog.exe" -cleanup
       
       This command will unregister all Symantec Endpoint Protection Manager content from LiveUpdate. We will then proceed to re-register the content again with LiveUpdate.
        
    3. From the Start menu select Run
    4. Enter the following command including the quotes: 
       
       "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\LuCatalog.exe" -update
  • http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008091613592648

Oh Ok...so even while using  internet to update sepm, it still gives the same thing??? Well, then, the step given by rafeeq should work....if it does not, repair sepm. Then it should work........

Download Manually Antivirus Defn from Symantec Download center and run then try to live update.

Manual update's working fine

Re-install liveupdate and re-register Lucatalog.exe
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007100907303548

Also if you have proxy on the server then configure it on SEPM -Admin-Server-Local Site- Server -Properties- Proxy Server

thaolv, are you saying that if you  manually  downlaod liveupdate  from sepm server , it works???/

Yes, it works

Ok. So what does not work then??????