Endpoint Protection

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  • 1.  My server does not report his status to my site

    Posted Jun 29, 2010 02:59 PM
    Hi!

    I´m having a problem with the communication between one of my servers (I have three SEPM servers with Load balance)  and my site;

    When i request a Site Status Report i get the following situation:




    As you see, the server PAV01 does not report his status (CPU Usage, Mem Usage...), i think this issue may be responsible for a problem i´m facing in my environment. This server does not handle so many as the other two;

    This server have the best hardware configuration of my site and still it handles about less than half any of the other ones;

    I´ll give an example to explain myself: 

    First Server (Windows 2003) - 3000 (clients)
    Second Server (Windows 2008) - 800 (clients)
    Third Server (Windows 2003) - 3000 (clients)
     
    When a turn off the third server, i have the following situation:
     
    First Server: 5900 (clients)
    Second Server: 900 (clients)
    Third Server: off

     
    So... this is overloading my two other servers;

    We´re using RU5 , i already tried to change the server priority with no sucess...


  • 2.  RE: My server does not report his status to my site

    Posted Jun 29, 2010 03:06 PM
    what do you get if you pull the same report on server 3?

    Database replication sites have inconsistent data
    Fix ID:
    1912561
    Symptom: Despite reporting successful replication, database sites show different data for client status etc
    Solution:
    Added cache cleanup code prior to starting a replication job. This will ensure replication occurs with complete and accurate data

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121216360648


  • 3.  RE: My server does not report his status to my site

    Posted Jun 29, 2010 03:06 PM
    Is PAV01 a VM ware server?

    How much RAM you have dedicated to that?

    http://www.symantec.com/connect/forums/site-status-report-problem


  • 4.  RE: My server does not report his status to my site

    Posted Jun 29, 2010 03:21 PM
    So... PAV01 is the first, second or third server in your example?  Which SEP version are you working with? Are all three servers at the same version?

    Is this a SQL database?  Failover and load balancing are only supported with SQL.

    Title: 'SEPM requires MS SQL Server for failover and load balancing'
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008010810401548

    sandra


  • 5.  RE: My server does not report his status to my site

    Posted Jun 29, 2010 03:26 PM
    Upgrading to Ru6 a should work as Rafeeq mentioned the Fix ID for Ru6a.


  • 6.  RE: My server does not report his status to my site

    Posted Jun 30, 2010 07:30 AM
    This is my environment:

    The PAV01 is running with windows 2008, the other two are running with windows 2003 R2;

    We´re using a SQL database, so Load Balance and failover are supported;

    And the three servers are on the same version (RU5);

    The PAV01 have 24 gigas dedicated to the SEPM, so don´t think this is causing the problem;

    We will upgrade soon to RU6a, but meanwhile i have several clients with old definitions...

    Is there another way i can solve this?


  • 7.  RE: My server does not report his status to my site

    Posted Jun 30, 2010 07:40 AM

    for clients not getting definitions; make sure they are communicating with the manager

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009082702000348



  • 8.  RE: My server does not report his status to my site

    Posted Jul 21, 2010 01:38 PM

    T