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My server does not report his status to my site

Created: 29 Jun 2010 | 7 comments
Thiago_Prudencio's picture
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Hi!

I´m having a problem with the communication between one of my servers (I have three SEPM servers with Load balance)  and my site;

When i request a Site Status Report i get the following situation:

As you see, the server PAV01 does not report his status (CPU Usage, Mem Usage...), i think this issue may be responsible for a problem i´m facing in my environment. This server does not handle so many as the other two;

This server have the best hardware configuration of my site and still it handles about less than half any of the other ones;

I´ll give an example to explain myself: 

First Server (Windows 2003) - 3000 (clients)
Second Server (Windows 2008) - 800 (clients)
Third Server (Windows 2003) - 3000 (clients)
 
When a turn off the third server, i have the following situation:
 
First Server: 5900 (clients)
Second Server: 900 (clients)
Third Server: off

 

So... this is overloading my two other servers;

We´re using RU5 , i already tried to change the server priority with no sucess...

Comments

Prachand's picture
29
Jun
2010
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Is PAV01 a VM ware

Is PAV01 a VM ware server?

How much RAM you have dedicated to that?

http://www.symantec.com/connect/forums/site-status-report-problem

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

Rafeeq's picture
29
Jun
2010
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hi

what do you get if you pull the same report on server 3?

Database replication sites have inconsistent data
Fix ID:
1912561
Symptom: Despite reporting successful replication, database sites show different data for client status etc
Solution:
Added cache cleanup code prior to starting a replication job. This will ensure replication occurs with complete and accurate data

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121216360648

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

sandra.g's picture
29
Jun
2010
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So... PAV01 is the first,

So... PAV01 is the first, second or third server in your example?  Which SEP version are you working with? Are all three servers at the same version?

Is this a SQL database?  Failover and load balancing are only supported with SQL.

Title: 'SEPM requires MS SQL Server for failover and load balancing'
http://service1.symantec.com/SUPPORT/ent-security....

sandra

Symantec Endpoint & Mobility Group / Information Development
Don't forget to mark your thread as 'solved' with the answer that best helped you!
 

Ovid's picture
29
Jun
2010
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Upgrading to Ru6 a

Upgrading to Ru6 a should work as Rafeeq mentioned the Fix ID for Ru6a.

Thiago_Prudencio's picture
30
Jun
2010
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This is my environment: The

This is my environment:

The PAV01 is running with windows 2008, the other two are running with windows 2003 R2;

We´re using a SQL database, so Load Balance and failover are supported;

And the three servers are on the same version (RU5);

The PAV01 have 24 gigas dedicated to the SEPM, so don´t think this is causing the problem;

We will upgrade soon to RU6a, but meanwhile i have several clients with old definitions...

Is there another way i can solve this?

Rafeeq's picture
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Jun
2010
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hi

for clients not getting definitions; make sure they are communicating with the manager

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009082702000348

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

Thiago_Prudencio's picture
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Jul
2010
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T