My Support Doesn't Work
Created: 22 Oct 2012 | 6 comments
Everytime I log into My Support, it redirects me to:
https://mysupport.symantec.com/homeredirect.html
...which fails. How do I open a record for an antivirus issue?
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Comments 6 Comments • Jump to latest comment
Try from here:
MySymantec
http://www.symantec.com/global/mysupport/
SEP Knowledge Base
Endpoint SWAT
Hello,
MySupport is now MySymantec.
How to create a new case in MySymantec (formerly MySupport)
http://www.symantec.com/docs/TECH58873
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
I tried the other URL. I created the case and once I got to the last page of the case creation, it forwarded me to the https://mysupport.symantec.com/homeredirect.html page and failed again on me.
I'm getting the same issue. It appears the site is having issues. I would try back again later. Or place a call if it is urgent.
SEP Knowledge Base
Endpoint SWAT
The site sometimes indeed not stable... or it could be down due to maintenance...
nothing can be done once its down, if you have an urgent case(s),,,please call Symantec
ed16,
I have been trying for almost a week to create a support case. Late yesterday (10/23/2012 CDT) I discovered that the "Customer Support" tab on the "Select a Category" page worked.
I encountered many links that ended up at the "Select a Category" page.
have a good day,
GlenG
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