ServiceDesk

Hi,

I am teting ServiceDesk 7.6 for my environment I have created Tickets which assigned to Defaault Service Queue and this Queue has Technicians Now service manager asigned a ticket to a technician when that technicians clicks on My Task Lists it shows all tickets assigned to Default Service Queue but I want that this My task List only shows all those tickets thatse are assigned to this technician.

Can any one point me which report is that or how to do.

regards

My Task List (page)

 Task Viewer

This is from

 Default

   Task Viewer

    Lists all tasks assigned to the logged in user has been assigned, either directly or from groups or org units to which they belong

This has the Assigned To Me checked which includes the above, you could create a copy of this report and uncheck these options,

You could use:

 Task Reports

   Admin Task Reports

     Tasks Grouped By Assignment (for administrator)

Alex Hedley,

Thank you got it.