Mysterious Virtual Vault behavior
Exchange 2010 SP2
We're seeing this behavior more and more and I cannot find what causes it, or how to fix it.
I will semi-routinely lose huge swaths of Virtual Vault content. I’m not the only one; we get internal support tickets on occasion. Here’s an example.
You wouldn’t know from this screenshot, but I have a lot of subfolders under the “Human Resource (7)” folder:
It's missing in Archive Explorer, too - using either Outlook or OWA:
I know there is content there, because if I export my entire vault to a PST, and open said PST, ta da:
Why does it just go away? And why does the same problem follow me to OWA? I have preached all along to our clients that accessing your Vault using Archive Explorer (either in OWA or the full Outlook client) is real time access to your Vault content, not reliant on the cached / virtual vault content.
I have rebuilt the index for my Vault. I have performed a full reset within my EV Outlook add-in. The content simply will not reappear. Help.