Hi Folks, quick question on using the MySupport feature - despite filling out the “We have upgraded our support portal. This upgrade involves a ONE-TIME registration process…” screen – it keeps coming back rather than taking us to where we want to go e.g. "manage case" to upload a log file for a case. There doesn't seem to be any way around it, nor through it - it just seems to create another case rather than take you to the one you're trying to manage.
Any suggestions ?