MySymantec not allowing me to submit cases
I am unable to raise a case on MySymantec. I've completed all the fields correctly, or so I thought.
But when I submit it I get ""Either Courtesy or Entitlement required for creating case". What does that mean? I have a customer ID and a "Notification" Number. I've entered them both in several combinations of the fields below:
Please complete at least one of the fields below :
Existing Case Number
Any help would be appreciated. Thanks