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MySymantec Oddities After Merge

Created: 05 Nov 2012 • Updated: 15 Nov 2012 | 1 comment
This issue has been solved. See solution.

I was told Symantec merged the MySymantec Customer and Technical Support webpages.  However, I filled in my fax number and the system always ends up putting it in the Mobile field when updating my Contact Info.  Also, my Account Info has a generic name where I see about 5000 miscellaneous contacts on MySymantec.  Am I the only one seeing these oddities in the MySymantec Manage/Create Case pages?

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Clint's picture

FINALLY got this resolved where tech support found that my SymAccount wasn't linked to my Company Name so a generic Customer Account Name is used instead.  I was told a few customers were affected after Symantec merged the Customer and Technical Support pages.

Clint

SOLUTION