Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

MySymantec Oddities After Merge

Created: 05 Nov 2012 • Updated: 15 Nov 2012 | 1 comment
This issue has been solved. See solution.

I was told Symantec merged the MySymantec Customer and Technical Support webpages.  However, I filled in my fax number and the system always ends up putting it in the Mobile field when updating my Contact Info.  Also, my Account Info has a generic name where I see about 5000 miscellaneous contacts on MySymantec.  Am I the only one seeing these oddities in the MySymantec Manage/Create Case pages?

Discussion Filed Under:

Comments 1 CommentJump to latest comment

Clint's picture

FINALLY got this resolved where tech support found that my SymAccount wasn't linked to my Company Name so a generic Customer Account Name is used instead.  I was told a few customers were affected after Symantec merged the Customer and Technical Support pages.