MySymantec portal buggy
This portal used to work fine for me but now when I log in (after not having used it for many months) it will not let me view (manage) cases. Instead I a screen prompting me to update my customer data (see attached screenshot). If I do complete my customer information and click "submit" it will not allow this until I make a selection from the right side of the screen from the "Problem Information" (to select a tech support issue or non-tech support issue). If I make a selection and input an actual issue and submit then when I return to the mysymantec portal and try to "Manage Cases" I get this same page again, prompting me to update my customer information. So I am stuck in a loop and unable to view my cases. I found an old post on this same topic here https://www-secure.symantec.com/connect/forums/mys... but the resolution to that person's problem was not listed. Any ideas what would cause this???