I was able to get to the "Manage Case" page under MySymantec's "Technical Support" section early this morning (10/19/12) but have since been getting "HTTP Error 404 - File or directory not found".  However, if you're able to get to this webpage, I'd appreciate your letting me know so I can have Symantec look into this issue for me.  I previously had difficulties getting to case management under Customer Support where Symantec had to reset my account.  Only thing is that this time around, the website's not behaving the same way so hoping it's not just me.