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NAS & "network connection timed out(41)"

Created: 03 Dec 2012 | 4 comments

I’m getting the following error when backing up my NAS sometimes “network connection timed out(41)”. I saw that you can change the client properties from a 300 second timeout to something higher.  However, I was if someone has done anything else to fix this error on a NAS system.

11/30/2012 6:30:00 PM - Info nbjm(pid=6196) starting backup job (jobid=1369647) for client vcpinas01_xb4, policy 00085-NAS, schedule 00085-NAS-Full 

11/30/2012 6:30:00 PM - Info nbjm(pid=6196) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=1369647, request id:{712B88BC-791D-493B-810B-1D24669AB827}) 

11/30/2012 6:30:00 PM - requesting resource ExaGrid08-NAS01-MKE

11/30/2012 6:30:00 PM - requesting resource 00807master01.NBU_CLIENT.MAXJOBS.vcpinas01_xb4

11/30/2012 6:30:00 PM - requesting resource 00807master01.NBU_POLICY.MAXJOBS.00085-NAS

11/30/2012 6:30:57 PM - granted resource 00807master01.NBU_CLIENT.MAXJOBS.vcpinas01_xb4

11/30/2012 6:30:57 PM - granted resource 00807master01.NBU_POLICY.MAXJOBS.00085-NAS

11/30/2012 6:30:57 PM - granted resource MediaID=@aaacI;DiskVolume=Exa08NAS.ExaMKE08.VCPImke;DiskPool=ExaGrid08-NAS-MKE;Path=Exa08NAS.ExaMKE08.VCPImke;StorageServer=VCPImke;MediaServer=00807media02.vcpi.com

11/30/2012 6:30:57 PM - granted resource ExaGrid08-NAS01-MKE

11/30/2012 6:31:03 PM - estimated 666901612 Kbytes needed

11/30/2012 6:31:03 PM - begin Parent Job

11/30/2012 6:31:03 PM - begin Stream Discovery, Start Notify Script

11/30/2012 6:31:03 PM - Info RUNCMD(pid=17456) started           

11/30/2012 6:31:04 PM - Info RUNCMD(pid=17456) exiting with status: 0        

Status 0

11/30/2012 6:31:04 PM - end Stream Discovery, Start Notify Script; elapsed time: 00:00:01

11/30/2012 6:31:04 PM - begin Stream Discovery, Stream Discovery

Status 0

11/30/2012 6:31:04 PM - end Stream Discovery, Stream Discovery; elapsed time: 00:00:00

11/30/2012 6:31:04 PM - begin Stream Discovery, Policy Execution Manager Preprocessed

Status 41

12/1/2012 1:34:50 PM - end Stream Discovery, Policy Execution Manager Preprocessed; elapsed time: 19:03:46

12/1/2012 1:34:50 PM - begin Stream Discovery, Stop On Error

Status 0

12/1/2012 1:34:50 PM - end Stream Discovery, Stop On Error; elapsed time: 00:00:00

12/1/2012 1:34:50 PM - begin Stream Discovery, End Notify Script

12/1/2012 1:34:50 PM - Info RUNCMD(pid=31640) started           

12/1/2012 1:34:51 PM - Info RUNCMD(pid=31640) exiting with status: 0        

Status 0

12/1/2012 1:34:51 PM - end Stream Discovery, End Notify Script; elapsed time: 00:00:01

Status 41

12/1/2012 1:34:51 PM - end Parent Job; elapsed time: 19:03:48

network connection timed out(41)

Comments 4 CommentsJump to latest comment

RamNagalla's picture

Status 41

12/1/2012 1:34:50 PM - end Stream Discovery, Policy Execution Manager Preprocessed; elapsed time: 19:03:46

12/1/2012 1:34:50 PM - begin Stream Discovery, Stop On Erro

elapsed time is 19 hours, seems it tried hard before to go for failure.

what is the netbackup Version , and  what is the method of NDMP backup that you are following

local, 3-way or Rremote?

did you check if the Volumes are avaliabe in the NAS failer, and authentications and alll?

saabsrule's picture

The version of NB I'm running is 7.1.0.3 and am doing a Remote NDMP. I did check that NAS volumes are avaliable , and that I can authenticate. Is there a good log dir that I can look into for more info? bprd???

Marianne's picture

I may be wrong. but job details looks more like a normal filesystem backup than NDMP backup?

Please show us policy config:

bppllist <policy-name> -U

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

saabsrule's picture

bppllist 00085-NAS -U
------------------------------------------------------------

Policy Name:       00085-NAS

  Policy Type:         NDMP
  Active:              yes
  Effective date:      07/29/2011 12:00:00
  Mult. Data Streams:  yes
  Client Encrypt:      no
  Checkpoint:          no
  Policy Priority:     98
  Max Jobs/Policy:     4
  Disaster Recovery:   0
  Collect BMR info:    no
  Residence:           ExaGrid08-NAS
  Volume Pool:         NetBackup
  Server Group:        *ANY*
  Keyword:             (none specified)
  Data Classification:       -
  Residence is Storage Lifecycle Policy:    yes
  Application Discovery:      no
  Discovery Lifetime:      0 seconds

  Granular Restore Info:  no
  Ignore Client Direct:  no
  HW/OS/Client:  NDMP          NDMP          vcpinas01_xb4

  Include:  SET TYPE=tar
            /root_vdm_24/0085VDM_UFS3
            /root_vdm_24/0085VDM_FS2
            /root_vdm_24/0085VDM_FS3
            /root_vdm_24/0085VDM_FS4
            /root_vdm_24/0085VDM_FS5
            /root_vdm_24/0085VDM_FS6
            /root_vdm_24/0085VDM_FS7
            /root_vdm_24/0085VDM_UFS1
            /root_vdm_24/0085VDM_UFS2
            /root_vdm_24/0085VDM_UFS4
            /root_vdm_24/0085VDM_UFS5
            /root_vdm_24/0085VDM_UFS6
            /root_vdm_46/EHS80085VDM_FS1
            /NASSTORAGE01

  Schedule:          00085-NAS-Full-Monthly
    Type:            Full Backup
    Maximum MPX:     1
    Synthetic:       0
    PFI Recovery:    0
    Retention Level: 13 (3 years)
    Number Copies:   1
    Fail on Error:   0
    Residence:       00085-NAS-Monthly
    Volume Pool:     (same as policy volume pool)
    Server Group:    (same as specified for policy)
    Calendar sched: Enabled
      Allowed to retry after run day
      Friday, Week 3
    Residence is Storage Lifecycle Policy:     1
    Daily Windows:
          Friday     18:30:00  -->  Monday     05:40:00

  Schedule:          00085-NAS-Full
    Type:            Full Backup
    Frequency:       every 4 days
    Maximum MPX:     1
    Synthetic:       0
    PFI Recovery:    0
    Retention Level: 10 (60 days)
    Number Copies:   1
    Fail on Error:   0
    Residence:       (specific storage unit not required)
    Volume Pool:     (same as policy volume pool)
    Server Group:    (same as specified for policy)
    Residence is Storage Lifecycle Policy:     0
    Daily Windows:
          Friday     18:30:00  -->  Monday     05:40:00

  Schedule:          00085-NAS-Differential
    Type:            Differential Incremental Backup
    Frequency:       every 16 hours
    Maximum MPX:     1
    Synthetic:       0
    PFI Recovery:    0
    Retention Level: 10 (60 days)
    Number Copies:   1
    Fail on Error:   0
    Residence:       (specific storage unit not required)
    Volume Pool:     (same as policy volume pool)
    Server Group:    (same as specified for policy)
    Residence is Storage Lifecycle Policy:     0
    Daily Windows:
          Monday     19:40:00  -->  Tuesday    06:00:00
          Tuesday    19:40:00  -->  Wednesday  06:00:00
          Wednesday  19:40:00  -->  Thursday   06:00:00
          Thursday   19:40:00  -->  Friday     06:00:00

Thanks for the help....