Chicago Security User Group

 View Only
  • 1.  NAVENG.SYS is causing BSOD in SEP12.1.2 installations

    Posted Jan 18, 2013 12:41 PM

    Anyone came across a situation where by SEP 12.1.2 client bluescreens during installation and the Dump file point s to NAVENG.SYS as a cause? Dump file results are below. I have cleaned wiped the system. The system had SEP 11.x before this upgrade and now I cannt even get back to 11.x. It just crushes as soon as it finishes downloading updates. I dont think is licking RAM. I have swapped with another system and that system has no issues at all and its on SEP 12.1.2

    Any ideas?            

     

     

    Dump File: Mini
    Crash Time  
    Bug Check String MEMORY_MANAGEMENT
    Bug Check Code 0x0000001a
    Parameter 1 0x00041785
    Parameter 2 0xc0e00000
    Parameter 3 0x82efd88c
    Parameter 4 0x0000000
    Caused By Driver NAVENG.SYS
    Caused By Address NAVENG.SYS+0
       
    Processor 32-bit
       
    Crash Address Ntoskrnl.exe+22f9f


  • 2.  RE: NAVENG.SYS is causing BSOD in SEP12.1.2 installations

    Posted Jan 18, 2013 12:47 PM

    Have not seen this but I would suggest gathering a full dump and submitting to Symantec so they can investigate and determine the root cause.

    Is the system that is not having an issue different in any way (make, model, OS, different software?)



  • 3.  RE: NAVENG.SYS is causing BSOD in SEP12.1.2 installations

    Posted Jan 18, 2013 12:50 PM

    Get a full memory dump from the computer and open a case with Support. They can look at it



  • 4.  RE: NAVENG.SYS is causing BSOD in SEP12.1.2 installations

    Posted Jan 18, 2013 12:53 PM


  • 5.  RE: NAVENG.SYS is causing BSOD in SEP12.1.2 installations

    Posted Jan 18, 2013 12:57 PM

    An update to the AV engine was done on 1/15 per this thread:

    https://www-secure.symantec.com/connect/forums/symantec-update-av-component-sep-products-115

    When did this start?



  • 6.  RE: NAVENG.SYS is causing BSOD in SEP12.1.2 installations

    Posted Jan 19, 2013 06:41 PM

    I am having exactly the same problem with Norton Internet Security 20.2.0.19 on a Dell desktop running Windows XP/SP3. The blue screen happens just after the desktop loads after booting. The problem started around Tuesday (Jan 15th). I'll open a case. Of course, this makes the computer useless, so I have to uninstall NIS and use some other AV in the meantime.

    From the event log:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x00041785, 0xc0e00000, 0x88e0f248, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini011913-02.dmp.

    BlueScreenView says NAVENG.SYS is the cause:

     

     



  • 7.  RE: NAVENG.SYS is causing BSOD in SEP12.1.2 installations

    Posted Jan 19, 2013 06:48 PM

    You will want to post on the Norton community

    http://community.norton.com/



  • 8.  RE: NAVENG.SYS is causing BSOD in SEP12.1.2 installations

    Posted Jan 19, 2013 07:12 PM

    Thanks. Looks like I'm the first to report it there.