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NB error 5o

Created: 25 Sep 2012 • Updated: 13 Oct 2012 | 9 comments
This issue has been solved. See solution.

hi,

Kindly find attached screenshot of job details the error number 50

Symantic Product Name: Symantec Netbackup

Product Version: 7.0.1

Operating System: HP-UX 11iv3

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Marianne's picture

Any possibility Client was rebooted at this point in time?

Is this an isolated case or happening to more jobs?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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NBU_TSE's picture

Could you please share the rest of the job details

Snr Tech Support Engineer
NetBackup Database Team
Symantec

A.M.Ash.'s picture

i have restarted the backup again but it failed again on the same server

this issue happened on specific server on 4 stream backup

we have two servers initiated 4 streams on them & it is isolated case not happening to more jobs

A.M.Ash.'s picture

the rest of the job details:

Sep 26, 2012 9:00:53 PM - requesting resource prodbar2_sl3k_d1

Sep 26, 2012 9:00:53 PM - requesting resource m4.NBU_CLIENT.MAXJOBS.prodbar2

Sep 26, 2012 9:00:53 PM - requesting resource m4.NBU_POLICY.MAXJOBS.TD_DP_PL_str3

Sep 26, 2012 9:00:54 PM - Waiting for scan drive stop sl3k_aixback_04, Media server: prodbar2

Sep 26, 2012 9:00:57 PM - granted resource  m4.NBU_CLIENT.MAXJOBS.prodbar2

Sep 26, 2012 9:00:57 PM - granted resource  m4.NBU_POLICY.MAXJOBS.TD_DP_PL_str3

Sep 26, 2012 9:00:57 PM - granted resource  GVE984

Sep 26, 2012 9:00:57 PM - granted resource  sl3k_aixback_04

Sep 26, 2012 9:00:57 PM - granted resource  prodbar2_sl3k_d1

Sep 26, 2012 9:00:57 PM - estimated 0 kbytes needed

Sep 26, 2012 9:00:58 PM - started process bpbrm (pid=8983)

Sep 26, 2012 9:00:58 PM - connecting

Sep 26, 2012 9:01:09 PM - connected; connect time: 0:00:00

Sep 26, 2012 9:01:10 PM - mounting GVE984

Sep 26, 2012 9:03:09 PM - mounted GVE984; mount time: 0:01:59

Sep 26, 2012 9:03:09 PM - positioning GVE984 to file 5

Sep 26, 2012 9:06:26 PM - positioned GVE984; position time: 0:03:17

Sep 26, 2012 9:06:26 PM - begin writing

Sep 26, 2012 9:06:41 PM - current media GVE984 complete, requesting next media Any

Sep 26, 2012 9:06:41 PM - granted resource  GVE963

Sep 26, 2012 9:06:41 PM - granted resource  sl3k_m4_15

Sep 26, 2012 9:06:41 PM - granted resource  prodbar2_sl3k_d1

Sep 26, 2012 9:06:41 PM - mounting GVE963

Sep 26, 2012 9:07:49 PM - mounted GVE963; mount time: 0:01:08

Sep 26, 2012 9:07:49 PM - positioning GVE963 to file 1

Sep 26, 2012 9:08:00 PM - positioned GVE963; position time: 0:00:11

Sep 26, 2012 9:08:00 PM - begin writing

Sep 27, 2012 2:11:33 AM - current media GVE963 complete, requesting next media Any

Sep 27, 2012 2:11:34 AM - Waiting for scan drive stop sl3k_aixback_04, Media server: prodbar2

Sep 27, 2012 2:11:34 AM - granted resource  GVE938

Sep 27, 2012 2:11:34 AM - granted resource  sl3k_aixback_04

Sep 27, 2012 2:11:34 AM - granted resource  prodbar2_sl3k_d1

Sep 27, 2012 2:11:34 AM - mounting GVE938

Sep 27, 2012 2:12:42 AM - mounted GVE938; mount time: 0:01:08

Sep 27, 2012 2:12:42 AM - positioning GVE938 to file 1

Sep 27, 2012 2:12:52 AM - positioned GVE938; position time: 0:00:10

Sep 27, 2012 2:12:52 AM - begin writing

Sep 27, 2012 6:24:01 AM - Error bpbrm (pid=8983) could not write FILE ADDED message to stderr

Sep 27, 2012 6:24:15 AM - Error bpbrm (pid=8983) could not write EXIT STATUS to stderr

Sep 27, 2012 5:49:34 AM - Error nbjm (pid=16539) nbrb status: RB deallocated orphaned resources

client process aborted  (50)

A.M.Ash.'s picture

this is ALL text in Job details.
 

i want to know what do you mean by NBU_TSE's request

Marianne's picture

Seems you have posted job details at the same time that I was typing.

We need logs to see what is happening on media server and client.

Media server: bpbrm and bptm

Client: bpbkar

If log folders do not exist in netbackup\logs, please create them and post after next failure. Possibly a good idea to increase logging level on media server and client to something like 3.

Copy log files to reflect process name (e.g. bpbkar.txt) and post as attachments.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

A.M.Ash.'s picture

hi ,

where is directotry to run the commands on Media server: bpbrm and bptm  &Client: bpbkar

Marianne's picture

They are folders, not commands. Log folders/directories need to be created in order to enable logging.

Please see my previous post:

If log folders do not exist in netbackup\logs, please create them and post after next failure....

Unix location for logs:
/usr/openv/netbackup/logs

Windows location for logs:
<install-path>\veritas\netbackup\logs

 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

A.M.Ash.'s picture

i have this reply from support :

The solution was:
1. Increase the CLIENT_READ_TIMEOUT to 5400 to give more time
2. Do some TCP/IP tuning on master server (RHEL 5.2)
net.core.rmem_max = 16777216
net.ipv4.tcp_rmem = 4096 87380 16777216
net.ipv4.tcp_wmem = 4096 65536 16777216
net.ipv4.tcp_no_metrics_save = 1
net.core.netdev_max_backlog = 30000
 

i don not know how to do 2nd step

SOLUTION