NBU - 6.0MP7: EMM & device manager service troubleshooting
Updated: 09 Aug 2010 | 2 comments
Hi,
New to the forum, so a special thanks to everyone who takes the time to review this and respond.
Our Netbackup server has recently begun having some serious problems requiring us to bounce the server almost every day (sometimes multiple times per day) in order to restart the Enterprise Media Manager and the device manager. When we try to view the Activity Monitor or the Media tape libraries, it keeps says that the Enterprise Media Manager is unable to obtain the list because the Database Server is down (93).
I have checked all of the Event Logs on this particular server and cannot find anything that would lead me to determining what the root cause of this is.
Any ideas or tips on where to start would be appreciated.
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Is the disk full?
STATUS CODE 93: "Database server is down" occurs when clicking on "Storage Units" in the Veritas NetBackup (tm) Administration Console.
***EDIT***
This is also covered in a few other T/N's:
GENERAL ERROR: NetBackup Relational Database Becomes Unresponsive
GENERAL ERROR: NetBackup Enterprise Media Manager Database will go down intermittently
GENERAL ERROR: The EMM daemons are no longer running which results in failed backups
You may also like to bookmark the following for future reference (as well as this forum!):
NetBackup Knowledge Base Search
This Technote contains a table for NetBackup's Status Codes, with links to potential resolutions for each.
Regards Andy
"It's not too late to panic ..."
Thanks!
Andy, you may very well have hit on the problem. Our company has just taken over responsibility for these servers and it appears that the previous contractor had let things pile up undone before they left. I'll check this out and let you know in a follow-up.
regards, ken
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