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NBU 6.5.4 hangs on OpenVMS AXP

Updated: 21 May 2010 | 10 comments
howard.taylor@badgernet.ca's picture
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Hi;

I downloaded and installed the 6.5.4 client update kit for OpenVMS, but the NBU command (NBU == "$NBU$DIR:BPCD_AXP.EXE") simply hangs when I attempt to execute it. The 6.0 version (V6.0MP5) correctly gives me the NBU> prompt.  My guess is that the executable is looking for something it is not finding. The system is running the MultiNet TCP/IP stack, so it is a little non-standard. Has anyone else installed 6.5.4 on OpenVMS?

Howard Taylor

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CRZ's picture
08
Jul
2009
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Not sure you can go from 6.0.x to 6.5.x without 6.5

I don't believe you can jump from the 6.0 tree directly to 6.5.4.  You'd first have to install 6.5GA from a VMS CD, which means getting the media (or maybe we put it on FileConnect as well?  I have to admit I'm a little weak on the VMS client.)

The latest 6.0 maintenance pack for VMS is 6.0 MP7:
 ftp://ftp.emea.veritas.com/pub/support/Products/NetBackup_OpenVMS/

 

Peter Jakobs's picture
09
Jul
2009
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6.5.4 on VMS

I unziped the file NB_VMS_6_5_4.zip, copied the files bpcd_axp.exe nbu_axp.exe nbuaxpmsg.exe and BPCD_STARTUP.COM to the directorie NBU$DIR and the client is working.

NBU> sho ver
%NBU-I-VERSION, Veritas NetBackup OpenVMS Client V6.5.4
NBU> sho client
%NBU-I-CONNECT, connect to xxx
%NBU-I-CONRECV, connection from xxx

Product: NetBackup
Protocol Level: 6.5.4
Version Name: 6.5
Version Number: 650000
Patch Level: 6.5.4
Client OS/Release: OpenVMS 6.2-1H3
Client Hardware: AlphaServer 800 5/500
Installation Directory: $48$DKB0:[OPENV.NETBACKUP]

Peter

Mouse's picture
09
Jul
2009
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I had the same problem couple of days ago!

You have to install 6.5GA from CD first and do an upgrade to 6.5.4, otherwise it will not work!

howard.taylor@badgernet.ca's picture
15
Jul
2009
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It still doesn't work :-(

Thanks very much for all your posts. I have tried installing 6.5GA (which works just fine) then copying the 6.5.4 files on top of them, but I still get the same problem, it hangs before getting me to the NBU> prompt. Typing Ctrl-T tells me I am running the BPCD_AXP image:

ALF> nbu
ALF::_RTA2: 18:27:17 BPCD_AXP CPU=00:00:02.35 PF=9133 IO=31401 MEM=290

The NBU$LOGS:20090715 file tells me that I am at least getting this far:

18:27:16 [2383ED88] --------------------------------------------------------------
18:27:16 [2383ED88] %NBU-I-VERSION, Veritas NetBackup OpenVMS Client V6.5.4
18:27:16 [2383ED88] %NBU-I-LOGTRAN, "SYS$LOCALTIME" = "SYS$SYSROOT:[SYS$ZONEINFO.SYSTEM.CANADA]PACIFIC."
18:27:16 [2383ED88] %NBU-I-TZGMTOF, timezone PDT offset from GMT -25200 secs
18:27:16 [2383ED88] %NBU-I-LOGTRAN, "NBU$TIMEZONE_DIFFERENTIAL" (not defined)

SET WATCH tells me that the last file I accessed was the timezone file SYS$SYSROOT:[SYS$ZONEINFO.SYSTEM.CANADA]PACIFIC.

I wonder what NBU is trying to do next? Can anyone tell me what they see next in the NBU$LOGS:yyyymmdd file when they type NBU? Also, are any of you running the MultiNet TCP/IP stack?

Cheers,

Howard Taylor

 

thesanman's picture
15
Jul
2009
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that's all mine logs

I did the same wit h the V6.5.4 client and it simply logged the following:

16:29:55 [00000E58] --------------------------------------------------------------
16:29:55 [00000E58] %NBU-I-VERSION, Veritas NetBackup OpenVMS Client V6.5.4
16:29:55 [00000E58] %NBU-I-LOGTRAN, "SYS$LOCALTIME" = "SYS$SYSROOT:[SYS$ZONEINFO.SYSTEM.AUSTRALIA]SYDNEY."
16:29:55 [00000E58] %NBU-I-TZGMTOF, timezone EST offset from GMT 36000 secs
16:29:55 [00000E58] %NBU-I-LOGTRAN, "NBU$TIMEZONE_DIFFERENTIAL" (not defined)

I then dropped our of NBU and back in again and did a NBU SHOW VERS  which logged the following:

16:30:24 [00000E58] --------------------------------------------------------------
16:30:24 [00000E58] %NBU-I-VERSION, Veritas NetBackup OpenVMS Client V6.5.4
16:30:24 [00000E58] %NBU-I-LOGTRAN, "SYS$LOCALTIME" = "SYS$SYSROOT:[SYS$ZONEINFO.SYSTEM.AUSTRALIA]SYDNEY."
16:30:24 [00000E58] %NBU-I-TZGMTOF, timezone EST offset from GMT 36000 secs
16:30:24 [00000E58] %NBU-I-LOGTRAN, "NBU$TIMEZONE_DIFFERENTIAL" (not defined)
16:30:27 [00000E58] %NBU-I-NBUCMDL, show vers
16:30:27 [00000E58] %NBU-I-VERSION, Veritas NetBackup OpenVMS Client V6.5.4
16:30:29 [00000E58] %NBU-I-NBUCMDL, show client
16:30:29 [00000E58] %NBU-S-BINPORT, bind port 1023 success (0.0.0.0)
16:30:29 [00000E58] %NBU-S-BINPORT, bind port 1022 success (0.0.0.0)
16:30:29 [00000E58] %NBU-I-CONNECT, connect to xxxx (aa.bb.cc.dd,13782)

and returned:

%NBU-I-VERSION, Veritas NetBackup OpenVMS Client V6.5.4

I use native TCP/IP of course.

I don't believe there's any need to for the GA version although there might be something happening here with Multinet?

NBU v7.1.0.1 Master and Media servers on RHEL 5 & Win2008; SAN based LTO 3 and 4 tape libraries.
Linux, Solaris, Windows and OpenVMS clients.
PureDisk, SLP, VMware, Oracle, SQL/Server and Exchange agents
VBR and OpsCenter

howard.taylor@badgernet.ca's picture
16
Jul
2009
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re: that's all mine logs

Thanks, Malcolm, it doesn't look like there is any other step being logged while getting to the NBU> prompt. This is a test machine, maybe I should try installing HP TCP/IP Services and see if anything changes.

Cheers,

 Howard

Stuart Green's picture
25
Aug
2009
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Heads Up on this TECH ALERT

Just seen this of interest to folks in this discussion

TECH ALERT: When multiple versions of a file are present, the NetBackup OpenVMS client will back up additional copies of the data in the latest version in place of earlier versions of the file. Both full and incremental backups are affected by this issue.
http://seer.entsupport.symantec.com/docs/330187.htm
http://seer.entsupport.symantec.com/docs/330009.htm

Affects 6.5 through to 6.5.4, fixed in 6.5.5 (due before end of year 2009)

Tip: Get overview/document your NBU environment. Run 'nbsu' and review the output.

• If this provides help, please vote or mark appropriate solution.

thesanman's picture
25
Aug
2009
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many thanks

Thanks for this; I hadn't seen this alert so very useful to hear from another source.

NBU v7.1.0.1 Master and Media servers on RHEL 5 & Win2008; SAN based LTO 3 and 4 tape libraries.
Linux, Solaris, Windows and OpenVMS clients.
PureDisk, SLP, VMware, Oracle, SQL/Server and Exchange agents
VBR and OpsCenter

thesanman's picture
31
Aug
2009
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take care with the fix

Be aware; I downloaded and tested the "fixed" binary.  Yes it fixed the issue BUT had other issues with ODS-5 filenames which Symantec are now investigating.

Interestingly enough; I could only see the multiple version issue when running the v6.5.4 client; using the v6.5.3 client worked as it should for backups and restores.  Your milage may of course vary and you should check your own environment.

NBU v7.1.0.1 Master and Media servers on RHEL 5 & Win2008; SAN based LTO 3 and 4 tape libraries.
Linux, Solaris, Windows and OpenVMS clients.
PureDisk, SLP, VMware, Oracle, SQL/Server and Exchange agents
VBR and OpsCenter

CRZ's picture
01
Sep
2009
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@Malcolm

Hey Malcolm, could you please let me know if you get any new Etrack IDs assigned from your new issues with the binary?  We may need to edit that Tech Alert!