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NBU 7 Enterprise....Oracle Database templates greyed out

Created: 11 Mar 2010 • Updated: 12 Sep 2010 | 1 comment

We upgraded from NBU 6.5 to 7 without any issues except one.   When we go the client server and run jnbSA or jbpSA to create a new oracle database template to be used in a backup schedule it is greyed out and will not expand showing the database instances on that server.  The one server that still has 6.5 on it, this function works fine.  Have an open case with Symentac but so far no idea.  Yes the oratab file is correct and we have also verified with symentac that the $ORACLE_HOME/lib/libobk.so points to /usr/openv/netbackup/bin/libobk.so64.1 which is showing that is has been upgraded to 7

In previous releases when you upgraded the client software that had oracle you had to run an additional step to update the oracle client.  According to the upgrade documents with NBU 7 this is no longer applicable and you only need to update the client and it will update all associated software including oracle.  

The environment is Sun Solaris 10 using Oracle database 11g

Has anybody else experienced this?  Any ideas?

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Richard Kuberski's picture

Log file from ./jbpSA
------------------------------------------------

DISPLAY environment variable is set to: :1.0
Console was started on:
        SunOS xxxxxxx 5.10 Generic_137137-09 sun4u sparc SUNW,SPARC-Enterprise

Command line options were:
        ./jbpSA

Starting user console version 7.0.

LANG=iso_8859_1
LC_CTYPE="C"
LC_NUMERIC="C"
LC_TIME="C"
LC_COLLATE="C"
LC_MONETARY="C"
LC_MESSAGES="C"
LC_ALL=iso_8859_1

java version "1.6.0_17"
Java(TM) SE Runtime Environment (build 1.6.0_17-b04)
Java HotSpot(TM) 64-Bit Server VM (build 14.3-b01, mixed mode)

Character encoding = ISO8859_1
Login at: [3/11/10 11:04:33 AM CST] - host: xxxxxxxxx
 port: 13722 username: xxxxxx locale sent to bpjava: C
 Java default locale: en_8859_1 Java version: 1.6.0_17
 NetBackup Build: 20100104
Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
        at vrts.dbext.OracleSIDTableRowObject.<init>(OracleSIDTableRowObject.java:57)
        at vrts.dbext.BROracleRootNode.createNodeSTOArray(BROracleRootNode.java:294)
        at vrts.nbu.client.JBP.BRTreeNode$1NodeLoadWorker.finished(BRTreeNode.java:213)
        at vrts.common.utilities.SwingWorker$1.run(SwingWorker.java:128)
        at java.awt.event.InvocationEvent.dispatch(Unknown Source)
        at java.awt.EventQueue.dispatchEvent(Unknown Source)
        at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
        at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
        at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
        at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
        at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
        at java.awt.EventDispatchThread.run(Unknown Source)