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NBU 7.5.0.6 client upgrade

Created: 19 Nov 2013 • Updated: 21 Nov 2013 | 16 comments
This issue has been solved. See solution.

Hi all,

I´m trying to upgrade my NBU from 7.5 to 7.5.0.6. I did updated master server (windows 2008 R2) and all windows clients to 7.5.0.6, but I have last one Linux client to update with this command "/bin/sh NB_update.install" and it shows me this error

 

 

"ERROR: Missing required server files in /tmp" 

VrtsNB_7.5.0.6.README

VrtsNB_7.5.0.6.postinstall

VrtsNB_7.5.0.6.postuninstall

VrtsNB_7.5.0.6.preinstall

VrtsNB_7.5.0.6.preuninstall

Exiting NB_update.install

NOTE:
Telemetry upload complete.
 
 
My client is RedHat 
Linux USCBT01 2.6.32-279.11.1.el6.x86_64 #1 SMP Sat Sep 22 07:10:26 EDT 2012 x86_64 x86_64 x86_64 GNU/Linux
 
NBU version on client is 7.5
 
I had downloaded follow 3 files and 

NB_CLT_7.5.0.6_tar-split.1of3

NB_CLT_7.5.0.6_tar-split.2of3

NB_CLT_7.5.0.6_tar-split.3of3

I´d used this command to unsplit files:

cat "file 1" "file 2" "file 3" > "file.tar"

Read and execute all steps on readme but the error persist.

 

Can anybody help me?

 

Thanks.

Operating Systems:

Comments 16 CommentsJump to latest comment

Mark_Solutions's picture

Can you actually see those files where you have extracted them (i assume in /tmp)

To be honest it sounds like the Linux server is a media server and actually needs the server patch as well

Are you sure it is just a client?

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

SOLUTION
Verneti Berny's picture

Hi Mark,

Yes, those files are in /tmp.

I´m sure that it is a client, of course.

Verneti Berny

Unileaf - Brasil

quebek's picture

Will you please paste the output from the following command

rpm -qa |grep -i symc

SOLUTION
Verneti Berny's picture

Output from this command is:

 

SYMCpddes-7.0.0.0-0.x86_64
SYMCnetbp-7.5.0.0-0.x86_64
SYMCnbjre-7.5.0.0-0.x86_64
SYMCnbjava-7.5.0.0-0.x86_64
SYMCnbclt-7.5.0.0-0.x86_64
SYMCpddea-7.0.0.0-0.x86_64
 
Thanks

Verneti Berny

Unileaf - Brasil

Marianne's picture

Please show us all the files (ls -l output) that were extracted when you untar'ed the file.tar ?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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Verneti Berny's picture

Hi Marianne, here is list of files: I put this in another directory /tmp/nbu, because there are more files in /tmp.

total 7608152
-rw-r--r-- 1 root root 3895350784 Nov 19 09:32 NB_CLT_7.5.0.6.tar
-rwxr-xr-x 1 root bin      111320 Jun 11 04:52 NB_update.install
-rw-r--r-- 1 root root          0 Nov 19 09:33 output.txt
-rw-r--r-- 1 root bin   358690441 Jun 11 04:28 VrtsNB_CLT_7.5.0.6.HP9000-800.tar.gz
-rw-r--r-- 1 root bin   523643744 Jun 11 04:25 VrtsNB_CLT_7.5.0.6.HP-UX-IA64.tar.gz
-rw-r--r-- 1 root bin    44723172 Jun 11 04:30 VrtsNB_CLT_7.5.0.6.INTEL.tar.gz
-rw-r--r-- 1 root bin   334904850 Jun 11 04:41 VrtsNB_CLT_7.5.0.6.Linux-IA64.tar.gz
-rw-r--r-- 1 root bin  1420490498 Jun 11 04:33 VrtsNB_CLT_7.5.0.6.Linux.tar.gz
-rw-r--r-- 1 root bin    39708050 Jun 11 04:43 VrtsNB_CLT_7.5.0.6.MACINTOSH.tar.gz
-rwxr-xr-x 1 root bin       34287 Jun 11 04:53 VrtsNB_CLT_7.5.0.6.postinstall
-rwxr-xr-x 1 root bin       34287 Jun 11 04:53 VrtsNB_CLT_7.5.0.6.postuninstall
-rwxr-xr-x 1 root bin       34287 Jun 11 04:53 VrtsNB_CLT_7.5.0.6.preinstall
-rw-r--r-- 1 root bin        9299 Jun 11 04:53 VrtsNB_CLT_7.5.0.6.README
-rw-r--r-- 1 root bin   580626675 Jun 11 04:45 VrtsNB_CLT_7.5.0.6.RS6000.tar.gz
-rw-r--r-- 1 root bin   592329639 Jun 11 04:49 VrtsNB_CLT_7.5.0.6.Solaris.tar.gz
[root@USCBT01 nbu]# ftp
 

Verneti Berny

Unileaf - Brasil

Marianne's picture

SYMCnetbp-7.5.0.0-0.x86_64 says NBU Server software was installed, not just Client software.

Client software package is SYMCnbclt. SYMCnetbp is Server package.

You will have to download Server patch as well.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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quebek's picture

Exaclty - that's why I asked for this output from rpm -qa...

I would deinstall everyting there (you should follow the unisntall instructions from NBU install guide for your OS) and install pure client SW. Maybe preserve the exclude_list* include_list* if any

 

And of course mark Mark_solutions post as solution ;) Mark is your nick anyhow connected to solutions you provide ;)

Verneti Berny's picture

My client could be running as client with server software installed?

Verneti Berny

Unileaf - Brasil

Marianne's picture

Correct. 

Server software includes Client Software.

You will see folders under /usr/openv such as 
/usr/openv/volmgr
/usr/openv/netbackup/bin/admincmd
/usr/openv/netbackup/bin/goodies

Server software also has a 'version' file here:
/usr/openv/netbackup/version 
in addition to the Client version file:
/usr/openv/netbackup/bin/version 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Mark_Solutions's picture

quebek ... The company i work for is known as "Solutions" (easier to say than Cognitive Network Solutions) hence my nick name ... only after i signed up did I realise that the "mark as solution" button exists - but i have done my best to live up to my nick name since i joined!!

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

quebek's picture

Hello Mark

Thank you for answering. I found it funny ;) Mark_Solutions and Mark as Solution. Nice 'coincidence'...

Verneti Berny's picture

Thank you everybody, but now I have another problem.

Who gave me the solutions, all of you helped me to fix my problem.

I think of Quebek started solution asking me for files I had on my client.

This is a problem for ohters?

Verneti Berny

Unileaf - Brasil

quebek's picture

I am opting for Mark - he was the first one to negate that this is pure client....

I think you can even split the solution into two posts... I am all for Mark.

quebek's picture

aa btw to check if this is pure clients verify if there are not storage units attached to this one system, ie:

bpstulist -U ran from Master server

search for Host Connection and make sure this client is not mentioned there...

#EDIT#

Or more practical one

nbemmcmd -listhosts
 

and search for this client name next to media...

Marianne's picture

Mark was first to ask about Server installation over here:
https://www-secure.symantec.com/connect/forums/nbu-7506-client-upgrade#comment-9456791

Then quebek helped us to find out by asking rpm output:
https://www-secure.symantec.com/connect/forums/nbu-7506-client-upgrade#comment-9456961

You can select the 'Request Split Solution' link if you want to mark both posts.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links