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NBU AVR Deamon not recognizing Tape Change

Created: 01 Nov 2012 • Updated: 20 Jan 2013 | 3 comments
Christoph Eicher's picture
This issue has been solved. See solution.

Hi all

i have a Problem whith a NBU 7.5.0.4 MediaServer whith local HP LTO4 Standalone Drives. As far as i know the AVR Deamon should recognize when a Tape is ejected and a new one is inserter into a Standalone Drive.

My Problem is that when eject a Tape from the Drive and insert a new one the avr deamon does not recognize this and keeps showing the old media label. i have to restart the media manger services. After this the new media id is cleanly recognized and displayed by NBU.

Any ideas much appreciated.

kind regards

Christoph

Comments 3 CommentsJump to latest comment

Marianne's picture

OS on media server? 

Tape driver used?
Firmware on tape drive?

We have seen something similar in this forum a couple of months ago. 
Problem was fixed with updated firmware on tape drive.

Will see if I can find the post.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Christoph Eicher's picture

Oh sorry of Course

Media Server OS: Windows Server 2008R2

Tape Driver: HP 1.0.7.0 newest avail. on HP Site

Tape FW: U64D newest avail. on HP Site

kind regards

Christoph

Marianne's picture

Here is the post that I referred to above: https://www-secure.symantec.com/connect/forums/automount-tape-standalone-drive

Problem was resolved with new firmware 3 months later...

Best to log call with hardware vendor and Symantec ASAP as per my suggestion here: https://www-secure.symantec.com/connect/forums/automount-tape-standalone-drive#comment-6559431

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION