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NBU - Event Manager Servie not starting

Updated: 21 May 2010 | 2 comments
araj@mielesecurity.com's picture
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Hello All,
I am facing said error in below mentioned environment. Details are also mentioned below

Environment:

Windows 2003 Ent Edition
NetBakcup 6.5.3

Error - NetBackup Event Manager Service is not starting

also below mentioned are the details of the application log from event manager

Source - Application Error
Category - 100
Event ID - 1000

Description -
Faulting application nbevtmgr.exe, version 6.5.2008.1030, faulting module libAsyncEventService.dll, version 6.5.2008.1030, fault address 0x000052d0.

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rj_nbu's picture
06
Jun
2009
1 Vote +1
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this might help

GENERAL ERROR: An application fault occurs in nbevtmgr.exe causing multiple service startup failures.

http://support.veritas.com/docs/295171

-Rajeev
"Unix IS user friendly... It's just selective about who its friends are"

scorpy_582's picture
07
Jun
2009
0 Votes 0
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VxSS

Use of VxSS in the configuration could be causing the problem:

http://seer.entsupport.symantec.com/docs/297868.htm

From the above technote:

==================
Exact Error Message
"Faulting application nbevtmgr.exe, version 6.5.2007.723, faulting module libAsyncEventService.dll, version 6.5.2007.723, fault address 0x00005190"

Details:
Symptom:
An application fault occurs in nbevtmgr.exe causing multiple service startup failures.
It has been found the above error message will occur if the following registry key values are set:

- HKLM\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config\USE_VXSS = AUTOMATIC
- HKLM\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config\VXSS_NETWORK = master_server_hostname REQUIRED

Resolution:
Setting the registry keys as shown below may prevent nbevtmgr.exe from faulting. Note this should not be done if Veritas Security Services (VXSS) is being used.

- HKLM\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config\USE_VXSS = PROHIBITED
- HKLM\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config\VXSS_NETWORK (BLANK)

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and server be made prior to making any registry changes.

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