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NBU Media Server or SAN Media Server?

Created: 08 Jan 2010 • Updated: 12 Jul 2010 | 8 comments
rsamora@eprod.com's picture

I have a remote office and "administrator" who is getting status 159's which tells him he's out of licenses.  I can't remote into his server but I'm almost positive he setup his media server as a SAN media server which would explain the errors.  Is there someplace on the media server that would tell him it's a SAN media server?  Or is there somewhere in the admin console that will tell me?

Thanks,
Randy

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Stuart Green's picture

On each SAN media server a Shared Storage Option license should be registered to enable the SSO feature (ie to make it a SAN media server). So if you believe this to be incorrect he should unregister it./remove it. But only after any devices that have been registered to be shared on this 'SAN media server' have been decomissioned - so you dont get your config in a mess.

This is taken from the Shared Storage Device Guide. Found here
ftp://exftpp.symantec.com/pub/support/products/Net...
Also maybe look into the Device Configuration guide for help in setting up as a media server.

Also for info, a SAN media server can only be configured/setup from the master server - so unless your 'admin' person has access to the master nb admin console, you might be going down the wrong path.

Tip: Get overview/document your NBU environment. Run 'nbsu' and review the output.

• If this provides help, please vote or mark appropriate solution.

Marianne's picture

Also check the primary license key installed on the Media Server. A San Media Server license key (pre 6.5) or Enterprise Client license key will certainly make it a San Media server.
If it's Windows run bpminlicense on the ser ver. If Unix, run get_license_key.
Please get the Administrator to collect and send you the output.
Please post the output here - we will help to confirm whether correct license keys were installed.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

rsamora@eprod.com's picture

C:\Program Files\VERITAS\NetBackup\bin\admincmd>bpminlicense
OEXY-DT98-Z9CH-TPPP-PPRC-P6PP-PCPP-PPPP-XOTU-Z OEXY-DT98-Z9CH-TPPP-PPRC-P6PP-PCP
P-PPPP-XOTU-Z 0x05000000 0x482c5b47 cvaltagnt1-corp
OEXC-RWN8-BTGB-WPP6-PPXP-3PPP-PPPP-PPP3-8OF3-6 OEXC-RWN8-BTGB-WPP6-PPXP-3PPP-PPP
P-PPP3-8OF3-6 0x05000000 0x482c5af6 cvaltagnt1-corp
OEX9-2TY8-ATDJ-CPPP-P3RP-3PP3-NNPP-PPP3-8OF3-6 OEX9-2TY8-ATDJ-CPPP-P3RP-3PP3-NNP
P-PPP3-8OF3-6 0x05000000 0x482c5ac0 cvaltagnt1-corp
OEXY-DWO2-Z9CB-C6CP-PCX6-3G94-P4PP-PRZP-XOTU-Z OEXY-DWO2-Z9CB-C6CP-PCX6-3G94-P4P
P-PRZP-XOTU-Z 0x05000000 0x482c56f5 cvaltagnt1-corp

Is this a difnitive test?  There's a lot of smack talk going on and now there's money riding on the outcome. 

J.H Is gone's picture

First SSO is not required for SAN Media servers - unless you ARE share storage devices with other media servers.

On your master check your licensing to verify you have the license installed for the SAN media server.

On your policy - if the SAN media server is the Storage unit you have chosen... then verify that you have NO OTHER clients in that policy - A SAN Media server can only backup itself and no other servers.

I don't have to know how to spell....I work on Unix.
NetBackup 7.0.1 - AIX & Windows

Marianne's picture

Apologies Randy - you need to run bpminlicense with '-list_keys -verbose'. That will give description of each license key as well.
The definitive answer is your license key certificate for this server. What does that say?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

rsamora@eprod.com's picture

Here ya go . . .what am I looking for?

C:\Program Files\VERITAS\NetBackup\bin\admincmd>bpminlicense -list_keys -verbose

OEXY-DT98-Z9CH-TPPP-PPRC-P6PP-PCPP-PPPP-XOTU-Z OEXY-DT98-Z9CH-TPPP-PPRC-P6PP-PCP
P-PPPP-XOTU-Z
  file version    = 0x05000000
  time added      = 0x482c5b47 05/15/08 10:48:23
  hostname        = cvaltagnt1-corp
  product ID      = 6 NetBackup
  serial number   = 95898
  key version     = 0x05000000
  count           = 5
  server platform = 0 Any platform
  client platform = 0 Any platform
  server tier     = 5 NetBackup Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 30 Shared Storage Option +
OEXC-RWN8-BTGB-WPP6-PPXP-3PPP-PPPP-PPP3-8OF3-6 OEXC-RWN8-BTGB-WPP6-PPXP-3PPP-PPP
P-PPP3-8OF3-6
  file version    = 0x05000000
  time added      = 0x482c5af6 05/15/08 10:47:02
  hostname        = cvaltagnt1-corp
  product ID      = 6 NetBackup
  serial number   = 95893
  key version     = 0x05000000
  count           = 24
  server platform = 0 Any platform
  client platform = 0 Any platform
  server tier     = 5 NetBackup Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 49 Library Based Tape Drives +
OEX9-2TY8-ATDJ-CPPP-P3RP-3PP3-NNPP-PPP3-8OF3-6 OEX9-2TY8-ATDJ-CPPP-P3RP-3PP3-NNP
P-PPP3-8OF3-6
  file version    = 0x05000000
  time added      = 0x482c5ac0 05/15/08 10:46:08
  hostname        = cvaltagnt1-corp
  product ID      = 6 NetBackup Enterprise Server
  serial number   = 95874
  key version     = 0x05000000
  count           = 50
  server platform = 0 Any platform
  client platform = 0 Any platform
  server tier     = 10 NetBackup Enterprise Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 76 Virtual Tape Option +
  Feature ID      = 30 Shared Storage Option +
  Feature ID      = 27 NDMP +
OEXY-DWO2-Z9CB-C6CP-PCX6-3G94-P4PP-PRZP-XOTU-Z OEXY-DWO2-Z9CB-C6CP-PCX6-3G94-P4P
P-PRZP-XOTU-Z
  file version    = 0x05000000
  time added      = 0x482c56f5 05/15/08 10:29:57
  hostname        = cvaltagnt1-corp
  product ID      = 6 NetBackup Enterprise Server
  serial number   = 95885
  key version     = 0x05000000
  count           = 0
  server platform = 0 Any platform
  client platform = 2 Any Windows platform
  server tier     = 10 NetBackup Enterprise Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 84 SAN Client +
  Feature ID      = 75 Bare Metal Restore +
  Feature ID      = 74 Encryption +
  Feature ID      = 73 Open File Backup +
  Feature ID      = 70 Robotic Library Sharing Support +
  Feature ID      = 69 Remote Media Server Support +
  Feature ID      = 68 Microsoft RSM Robotic Libraries +
  Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
  Feature ID      = 66 IBM ATL Robotic Libraries +
  Feature ID      = 65 Fujitsu LMF Robotic Libraries +
  Feature ID      = 64 StorageTek ACS Robotic Libraries +
  Feature ID      = 62 Snapshot Client +
  Feature ID      = 58 Inline Tape Copy +
  Feature ID      = 46 DataStore +
  Feature ID      = 43 Encryption (Legacy DES 56-bit) +
  Feature ID      = 42 Encryption (Legacy DES 40-bit) +
  Feature ID      = 22 Additional clients +
  Feature ID      = 20 Base NetBackup +

Marianne's picture

Randy, I suggest that you get hold of your Symantec reseller ASAP.
You seem to have a mix of NetBackup Server and NetBackup Enterprise Server license keys. Do the license keys and features correspond with your license key certificates?

NetBackup Server is a 2-tier architechture that consists of a single Master/Media server and network clients.
NetBackup Enterprise Server is a 3-tier architecture with Master Server, Media server(s) and clients.

The license keys that that reflect 'NetBackup Server' could be a 'red herring' as one of them is your SSO license key, which is only supported with NetBackup Enterprise Server. I see that you also have a VTL option - this license key is capacity based. So, it is possible that the capacity has been exceeded.
You do have a proper Server license key on this Media server (not SAN Media server or Enterprise Client).

Best if you contact your reseller or Symantec Licensing.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

rsamora@eprod.com's picture

The remote client license was not installed.  The keys I sent you were from my SAN Media server and I had all of the correct keys.  I just needed to know which one to look for since I don't have access to his server.  He told me he was getting a "license use has been exceeded error".  I thought  that not having the remote client license would tell you that the remote option wasn't installed but I guess it also generates the "exceeded" error.  Live and learn.

But thank you all for your quick responses.