Video Screencast Help

NBU Services issue

Created: 28 Jun 2014 • Updated: 03 Jul 2014 | 12 comments
This issue has been solved. See solution.

Hi Team,

 

I am getting the below error while starting Netbackup client services.

 

The NetBackup Client Service service failed to start due to the following error:  
The service did not respond to the start or control request in a timely fashion.The NetBackup Client Service service failed to start due to the following error:  
The service did not respond to the start or control request in a timely fashion.

 

A timeout was reached (30000 milliseconds) while waiting for the NetBackup Client Service service to connect.

 

I have tried, Reboot, reinstall, . Googled everything none helped.

 

Please help me.

Thanks,

Gopinath S

Comments 12 CommentsJump to latest comment

rk1074's picture

Do you have (by any chance) McAffee installed on ur system. If yes, add all the NBU services and process in the excluson list of McAffee and reboot the server. See how it goes.

 

which account  are you using to start the NBU services. It should be the Local admin account.

Karthikeyan Sundaram's picture

What do u see in application event logs? Is this something to do with UAC?

Thanks, Karthikeyan Sundaram.

Gopi4sl's picture

Hi Team,

Using symantec anti virus will all NBU services exclution. I even tried with virus scan off.

Error in event log.

 

The NetBackup Client Service service failed to start due to the following error:  
The service did not respond to the start or control request in a timely fashion.The NetBackup Client Service service failed to start due to the following error:  
The service did not respond to the start or control request in a timely fashion.

 

A timeout was reached (30000 milliseconds) while waiting for the NetBackup Client Service service to connect.

 

UAC not a problem.

Yasuhisa Ishikawa's picture

Please tell us more about your setup like OS version amd NetBackup version.

Enable debug logging on this client if never, and check logs for any clue. Also check processes using 'bpps' command.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

Marianne's picture

I agree with Yasuhisa - we need more info:

Is this a new installation that has never worked before?

What is OS (and bit) version?

What is NBU version and patch level?

Anything in System Event log?

What else is running on this machine?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Gopi4sl's picture

Hi Marianne,

os -- Windows server 2008 R2 enterprise.

NBU i am trying to install is 7.1

It was working b4. Suddenly got the error. Please find the attached error snapshot for the same.

 

In the Event veiwer i am getting the below error.

 

The NetBackup Client Service service failed to start due to the following error:  
The service did not respond to the start or control request in a timely fashion.The NetBackup Client Service service failed to start due to the following error:  
The service did not respond to the start or control request in a timely fashion.

 

A timeout was reached (30000 milliseconds) while waiting for the NetBackup Client Service service to connect.

 

No logs are produced under c:\progfiles\veritas\netbackup\logs.

 

Thanks,

Gopinath S

 

 

 

 

Screenshot-1.png
Marianne's picture

Is Symantec Provate Branch Exchange running?

We see NBU Legacy Client service is 'Stopping'.

In what order are you starting services?

Is UAC disabled?

We still don't know what else is running on this server that may be causing NBU services to fail.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Gopi4sl's picture

PBXis running

 

bpdown -f -v

bpup -v -f

UAC is enabled

 

SQL 2008 is running

 

Thanks,

Gopinath S

NBU_nbu's picture

Client service log on as local system account , was different user account used?

NbU

Marianne's picture

UAC is enabled

 

Please try to disable UAC or open cmd with right-click, Run as Administrator.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION
Gopi4sl's picture

UAC Disabled, Reinstalled successfully. Thanks for your help Marianne.