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NDMP restore failed

Created: 22 Jul 2009 • Updated: 21 May 2010 | 3 comments
CY's picture
This issue has been solved. See solution.

Hi all,

I started a restore of a NAS volume from NDMP backup to another volume on the same NAS, but the restore job failed after running 9.5 hours.  The restore job's log shows it "aborting operation - no mover progress"

Has anyone seen this error before?

Here is the restore job log:

17:06:05 (3280705.001) Restoring from image created March 7, 2009 6:00:22 AM
17:06:07 (3280705.001) INF - If Media id N12345 is not in a robotic library administrative interaction may be required to satisfy this mount request.
17:06:10 (3280705.001) INF - Waiting for mount of media id N12345 on server nbu_master for reading.
17:06:49 (3280705.001) INF - Waiting for positioning of media id N12345 on server nbu_master for reading.
17:06:50 (3280705.001) INF - Beginning restore from server nbu_master to client nas_filer_02.
17:06:51 (3280705.001) INF - Restoring NDMP files from /vol/v_cifs_02/ to /vol/temp_v_cifs_02
17:06:52 (3280705.001) DAR disabled by host parameters
17:06:52 (3280705.001) Attempting normal restore.
17:06:53 (3280705.001) Restoring / to /vol/temp_v_cifs_02/
02:30:51 (3280705.001) aborting operation - no mover progress
02:30:52 (3280705.001) NDMP restore failed from path /vol/v_cifs_02
02:31:02 (3280705.001) Status of restore from image created March 7, 2009 6:00:22 AM = the restore failed to recover the requested files

02:31:03 (3280705.xxx) INF - Status = the restore failed to recover the requested files.

nbu_master is the NetBackup Master server, and the "NetBackup for NDMP server" (aka "NDMP client".)
nas_filer_02 is the NAS filer (NetApp) and the "NDMP host"
/vol/v_cifs_02 is the original volume in the backup
/vol/temp_v_cifs_02 is the destination volume for the restore
NetBackup version is 6.5.3 throughput the environment.

Any feedback is appreciated.  Thanks in advance.

Comments 3 CommentsJump to latest comment

Abesama's picture

ndmpd log and the syslog in NAS box, with proper debug logging level set, will show detail of the error, I think.

Abe

Anger Management

Douglas_A's picture

Your restoreing from

/

to

/vol/temp_v_cifs_02/

From an NDMP Filer you cant backup / so you cant restore from it.. are you sure your source path is correct?

Best of Luck,

Doug

 

 

Please remember to mark the most valuable answer to your issue as the solution.

CY's picture

My coworker found the answer -

NDMP may timeout for large volumes with a bptm log message of "aborting backup - no mover progress".

See these two NetBackup Technotes:

http://seer.entsupport.symantec.com/docs/230476.htm

http://seer.entsupport.symantec.com/docs/249241.htm

"Some Network Data Management Protocol (NDMP) operations (such as a non-Direct Access Recovery (DAR) restore) may take a long time. The default Veritas NetBackup (tm) behavior is an 8-hour timeout value when waiting for NDMP operations to complete. It is possible to modify this timeout value by creating the NDMP_PROGRESS_TIMEOUT file on the NetBackup media server. "

Even though the 1st document was really old and written for NBU 3.2, the touch file NDMP_PROGRESS_TIMEOUT is still valid for NBU 6.5.  Apparently NBU 6.5 has default 8-hour timed out value so my previous restore failed after running 9.5 hours.

I added that file and configured it with 1440 minutes as the documents suggested, and the restore jobs was successful!  No more time-out/aborting!

SOLUTION