Hello,
You are running an older version of SEP 11.0.5002 which was released in September 2009.
It is requested to Migrate to the Latest version of SEP 11.0.7300 OR SEP 12.1 RU2, Check this Article:
Latest Symantec Endpoint Protection Releases - SEP 12.1 RU2 and SEP 11.0 RU7 MP3
Please note that Symantec only recommends using the CleanWipe tool as the final solution for removal of our product, the proper uninstallation steps should always be tried first.
Support Support - http://www.symantec.com/support/contact_techsupp_static.jsp
If you are not able to open a case, there are manual removal documents available that can help you with removing all traces of the SAV/SEP product.
Methods for uninstalling Symantec Endpoint Protection
Manual uninstallation documents for Symantec Client Security products
Secondly, Check these Articles:
How to get the CleanWipe tool (Endpoint Removal)
https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal
You may need to contact Symantec Technical Support and create a case for Latest CleanWipe Tool.
Check these Steps below:
How to create a new case in MySymantec
http://www.symantec.com/business/support/index?page=content&id=TECH58873
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
- United States: https://support.broadcom.com (407-357-7600 from outside the United States)
- Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
- United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_t...
Hope that helps!!