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Need CleanWipe Tool to Remove Symantec Endpoint Protection

Created: 22 Apr 2013 | 7 comments

I have tried opening a Tech Support Case, but the request form is not recognizing my product version as valid. The version I have installed is Symantec Endpoint Protection 11.0.5002.333. It is installed on my personal computer. I have gotten the attached blue screen and have been advised to uninstall SEP. So far I have been unable to uninstall using Windows Installer in Safe Mode. Please help me find where I can get CleanWipe.

Thank you.

Operating Systems:

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.Brian's picture

Just put in a version of 11.x that shows up. The latest version of Cleanwipe will remove both 11.x and 12.1 versions.

Cleanwipe is only available via Symantec support

Obtaining Cleanwipe:

https://www-secure.symantec.com/connect/forums/how...

Methods for uninstalling Symantec Endpoint Protection

http://www.symantec.com/docs/TECH184988

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

W007's picture

hello,

If you are una\ble to log on cal you can call symantec support

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

 

If you are not able to open a case, there are manual removal documents available that can help you with removing all traces of the SAV/SEP product.

Methods for uninstalling Symantec Endpoint Protection

Manual uninstallation documents for Symantec Client Security products

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Chetan Savade's picture

Hi,

I would suggest to use the latest SEP version.

SEP release details: http://bit.ly/m0vOJp

There was a fix in RU6 version with reference to the attached BSOD error.

SRTSPL64.SYS crashes on Windows 2008 Server
Fix ID: 1949035
Symptom: BugCheck 50, PAGE_FAULT_IN_NONPAGED_AREA, in SRTSPL64.SYS
Solution: Fixed resource cleanup issues

Contact support with the provided contact number and request them to send you cleanwipe credentials.

First level support should send you required credentials to download cleanwipe utility.

OR

Obtaining Cleanwipe:

https://www-secure.symantec.com/connect/forums/how...

 

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

consoleadmin's picture

Tech Support can provide you latest cleanwipe, so call tech support.

Thanks.

Mithun Sanghavi's picture

Hello,

You are running an older version of SEP 11.0.5002 which was released in September 2009.

It is requested to Migrate to the Latest version of SEP 11.0.7300 OR SEP 12.1 RU2, Check this Article:

Latest Symantec Endpoint Protection Releases - SEP 12.1 RU2 and SEP 11.0 RU7 MP3

 

Please note that Symantec only recommends using the CleanWipe tool as the final solution for removal of our product, the proper uninstallation steps should always be tried first.

Support Support  -  http://www.symantec.com/support/contact_techsupp_static.jsp

If you are not able to open a case, there are manual removal documents available that can help you with removing all traces of the SAV/SEP product.

Methods for uninstalling Symantec Endpoint Protection

Manual uninstallation documents for Symantec Client Security products

Secondly, Check these Articles:

How to get the CleanWipe tool (Endpoint Removal)

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

You may need to contact Symantec Technical Support and create a case for Latest CleanWipe Tool.

Check these Steps below:

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.